What are the responsibilities and job description for the Food Runner position at Amici Food Group?
JOB DESCRIPTION
[Though this job description defines the primary duties of the position so named, being a small Company, there will be times when team members will be enlisted to address a special need to aet the job done.]
Title : Food Runner
Reports to: Direct —Assistant Manager / Secondary — General Manager
Overall Responsibilities:
The responsibilities are centered around delivering food correctly to our guest.
Specific Duties:
- Promote, work, and act in a manner consistent with the mission of Amici.
- Warmly and graciously deliver food orders to guest quickly & accurately.
- Uphold sanitation and food safety practices.
- Bus tables by removing dirty dishes and trash.
- Handle impromptu requests from guests.
- Relay reports of guest satisfaction to server and management when needed.
- Ensure patrons have all the appropriate tableware they need to properly enjoy their food.
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Assist setting up tables before service with utensils, napkins, condiments etc.
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed.
- Inspect expo and serving areas to ensure cleanliness and proper setup.
- Inform guests of establishment specialties and features.
- Refill and replenish condiments at expo station.
- Facilitate proper plating and gamishments.
- Full hands in and out of the kitchen.
- Relay messages to servers and bussers as needed.
- Multitask as needed.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Job Guidelines & Responsibilities
- Double check & prepare to-go orders.
- Operate cash registers to accept payments for food and beverages.
> Posses a high degree of organizational skills.
- Order or requisition supplies and equipment for tables and serving stations.
- Assist with preparing and serving food and beverages.
Tools and Technology
- Carbonated beverage dispenser
- Heat lamps
- Commercial use coffee or iced tea makers
- Ice dispensers
- Non-carbonated beverage dispenser
- Kitchen video display & Expo printer
- Gloves
- Point-of-sale tenninals and workstations
- Knives, spoons, pizza zip etc.
Minimum Qualifications
- Able to understand and speak using the predominant language of guests.
- Able to work in a standing position for long periods of time (up to 5 hours)
- Exceptional grooming habits.