What are the responsibilities and job description for the Customer Service Rep position at Amiad USA Inc?
The Customer Service Representative (CSR) acts as the primary point of contact for order processing
customer inquiries, and account management. This role utilizes SAP daily to generate customer price
quotes, manage sales orders, track shipments, verify inventory, and resolve billing or delivery issues.
This is a hybrid position.
Key Responsibilities
Order Management in SAP: Enter, update, and track customer sales orders, backorders, and
returns using SAP ERP modules (such as SD/MM).
Customer Support: Answer incoming phone calls, emails regarding product availability, pricing,
order status, and shipping details.
Account Coordination: Coordinate with internal departments (warehouse, logistics, finance, and
sales) to ensure on-time delivery and resolve discrepancies.
Issue Resolution: Handles customer complaints, shipping errors, or damaged goods, and process
replacement orders or credits.
Record Keeping: Maintain accurate customer interaction logs, account updates, and
documentation in SAP.
Qualifications & Requirements
Education: High school diploma or equivalent; associate or bachelor’s degree preferred.
Experience: 1–3 years of experience in customer service, order entry, or sales administration.
Technical Skills:
o Hands-on experience with SAP is preferred, (navigating sales and distribution [SD] or
materials management [MM] modules).
o Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Interpersonal Skills: Strong verbal and written communication, active listening, patience, and
problem-solving abilities.
Organizational Skills: High attention to detail, ability to multitask, and strong time management
in a fast-paced environment.