What are the responsibilities and job description for the $30/hr - AV Emergency Response Specialist position at Ami Arroyo, Inc.?
Job Description
📱 Prefer to connect first?
You can text us to schedule a quick 10-minute info call and speak with someone from our team before applying.
This is not a formal interview — just a chance to ask questions and learn about next steps.
Text: (916) 866-7932
We’ll send you a link to book a time that works for you.
About The Role
As an AV Emergency Response Specialist, you will support autonomous vehicles in real time during complex driving situations while helping manage high-pressure inbound support scenarios. This is not a traditional customer service role. It is a safety-sensitive, escalation-focused position where calm decision-making, strong de-escalation, and consistent protocol execution matter every day.
You will work in a fast-paced onsite environment, helping autonomous vehicles navigate unusual road conditions while responding to urgent situations with accuracy and professionalism. This role includes public-facing interaction through inbound calls and high-stakes support situations, and it also contributes to a feedback loop by documenting events, reviewing performance, and helping identify opportunities to improve operations and AV response quality.
Core Attributes
Safety Judgment: You make decisions carefully and consistently, with a strong focus on risk awareness and safe outcomes.
Composure Under Pressure: You stay calm and effective when situations become urgent, emotionally charged, or fast-moving.
Protocol Discipline: You can follow structured procedures closely while still adapting appropriately to changing conditions.
Real-Time Multitasking: You are comfortable managing multiple systems, live updates, and documentation at once.
Clear Communication: You communicate clearly, respectfully, and efficiently during stressful or time-sensitive interactions.
Adaptability: You learn new tools, workflows, and operating changes quickly in an evolving environment.
Accountability: You self-correct, learn from mistakes, and maintain a high standard of consistency and focus.
Responsibilities
Minimum Requirements:
Our client supports autonomous vehicle operations and real-time response workflows in safety-sensitive driving environments. This team helps autonomous vehicles navigate complex road situations and supports operational decision-making during live scenarios. The work combines vehicle support, escalation handling, and continuous operational improvement.
Our Commitment to You
Ami Arroyo Recruiting is a specialized recruiting partner focused on autonomous vehicles and physical AI. We support the operational ecosystem that makes this technology real—vehicle operations, safety, fleet and field teams, technicians and mechanics, learning and development, customer support, and the behind-the-scenes HR and operations roles that keep programs running. We connect talented people with high-impact work—and we keep the process human, clear, and candidate-centered.
If you thrive in high-pressure environments and know how to bring calm, safety, and sharp judgment to urgent situations, we’d love to connect with you!
Equal Opportunity and Work Eligibility
We embrace diversity and are proud to be an Equal Opportunity Employer. All qualified candidates are encouraged to apply and will receive consideration without regard to protected status. While we are not able to sponsor visas at this time, we welcome every candidate eligible to work in the United States to connect with us.
📱 Prefer to connect first?
You can text us to schedule a quick 10-minute info call and speak with someone from our team before applying.
This is not a formal interview — just a chance to ask questions and learn about next steps.
Text: (916) 866-7932
We’ll send you a link to book a time that works for you.
About The Role
As an AV Emergency Response Specialist, you will support autonomous vehicles in real time during complex driving situations while helping manage high-pressure inbound support scenarios. This is not a traditional customer service role. It is a safety-sensitive, escalation-focused position where calm decision-making, strong de-escalation, and consistent protocol execution matter every day.
You will work in a fast-paced onsite environment, helping autonomous vehicles navigate unusual road conditions while responding to urgent situations with accuracy and professionalism. This role includes public-facing interaction through inbound calls and high-stakes support situations, and it also contributes to a feedback loop by documenting events, reviewing performance, and helping identify opportunities to improve operations and AV response quality.
Core Attributes
Safety Judgment: You make decisions carefully and consistently, with a strong focus on risk awareness and safe outcomes.
Composure Under Pressure: You stay calm and effective when situations become urgent, emotionally charged, or fast-moving.
Protocol Discipline: You can follow structured procedures closely while still adapting appropriately to changing conditions.
Real-Time Multitasking: You are comfortable managing multiple systems, live updates, and documentation at once.
Clear Communication: You communicate clearly, respectfully, and efficiently during stressful or time-sensitive interactions.
Adaptability: You learn new tools, workflows, and operating changes quickly in an evolving environment.
Accountability: You self-correct, learn from mistakes, and maintain a high standard of consistency and focus.
Responsibilities
- Provide real-time guidance and support to autonomous vehicles during complex driving scenarios.
- Assist with navigation through blocked streets, narrow lanes, private driveways, and other unusual roadway conditions.
- Help optimize driving paths by evaluating changing traffic conditions, lane closures, and related factors.
- Monitor vehicle behavior and intervene when needed to support safe outcomes.
- Handle inbound support interactions with professionalism, urgency, and strong de-escalation skills.
- Communicate effectively across systems to support timely decision-making and smooth human-machine coordination.
- Solve problems quickly in dynamic, unpredictable situations.
- Document activity accurately while managing multiple systems and priorities.
- Contribute to continuous improvement by reviewing performance trends and identifying opportunities for operational optimization.
- Maintain compliance with required safety standards, certifications, and internal processes.
- Support a 24/7 operation, including rotating schedules, weekends, and holidays.
Minimum Requirements:
- Minimum 6 months of 911 telecommunications experience.
- 2 years of customer service, de-escalation, communication, and interpersonal experience.
- Strong de-escalation skills and experience handling upset or distressed callers.
- Strong focus on safety and attention to detail.
- Excellent problem-solving and decision-making skills.
- Ability to work effectively in a fast-paced, ever-changing environment.
- Ability to multitask across systems while documenting in real time.
- Adaptability to new technologies and processes.
- Ability to self-correct and learn from previous mistakes.
- Ability to remain seated and focused for multiple hours at a time.
- Schedule flexibility to support a 24/7 operation with rotating shifts and holidays.
- Valid driver’s license, at least 3 years of driving experience, and a clean driving record.
- Ability to pass background, drug, and employment checks.
- Ability to maintain required safety compliance certifications.
- Typing speed of at least 25 WPM.
- Meet required assessment thresholds, including applicable personality, computer, English, and related client assessments.
- Experience in roadside assistance, connected vehicle support, alarm monitoring, central station operations, medical alert support, or similar high-urgency response environments.
- Experience working in protocol-driven, safety-sensitive operations.
- Comfort working with emerging technology and operational change.
- Prior experience supporting escalation-based or emergency-style call workflows.
- Pay: $30/hr
- Benefits: Vacation time, sick time, Medical, Dental, Vision, Life and Disability, 401k, Birthday Leave, Employee Assistance Program, Referral Incentive Program
- Work setting: Onsite
- Schedule: 24/7 operation with rotating schedules and 2-week shift changes
- Physical requirements: Ability to stay focused and seated for multiple hours at a time
- Additional requirements: Must be available to work weekends and holidays as needed
Our client supports autonomous vehicle operations and real-time response workflows in safety-sensitive driving environments. This team helps autonomous vehicles navigate complex road situations and supports operational decision-making during live scenarios. The work combines vehicle support, escalation handling, and continuous operational improvement.
Our Commitment to You
Ami Arroyo Recruiting is a specialized recruiting partner focused on autonomous vehicles and physical AI. We support the operational ecosystem that makes this technology real—vehicle operations, safety, fleet and field teams, technicians and mechanics, learning and development, customer support, and the behind-the-scenes HR and operations roles that keep programs running. We connect talented people with high-impact work—and we keep the process human, clear, and candidate-centered.
If you thrive in high-pressure environments and know how to bring calm, safety, and sharp judgment to urgent situations, we’d love to connect with you!
Equal Opportunity and Work Eligibility
We embrace diversity and are proud to be an Equal Opportunity Employer. All qualified candidates are encouraged to apply and will receive consideration without regard to protected status. While we are not able to sponsor visas at this time, we welcome every candidate eligible to work in the United States to connect with us.
Salary : $30