Lead Retail Supervisor

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Lead Retail Supervisor position. The Lead Retail Supervisor is a full-time, year-round position. The expected salary range for this job opportunity is: $25.80 to $29.00 per hour. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information. The Lead Retail Supervisor plays a critical multi-unit leadership role within Amherst College Dining Services, ensuring operational continuity, service excellence, and a high-quality guest experience across all campus retail venues. This position serves as a critical point of connection, leadership, and oversight for individual retail operations, providing direct support to retail supervisors, managing the concessions program, and coordinating merchandising efforts. This role requires a highly flexible, organized, and collaborative leader who is cross-trained to step into any retail environment to maintain seamless service. By developing standardized procedures and fostering cross-functional teamwork, the Lead Retail Supervisor ensures that daily operations align with the department's high standards of quality, safety, and hospitality. Our work is central to student life, and their needs occur at a variety of times throughout the day, week, and year, and as such, a flexible schedule is required, including evenings, weekends, and event-driven hours. In addition, the position is designated as providing essential services and may be required to report to work or remain on duty even when the College is closed. Summary of Responsibilities: Operational Oversight Conduct daily on-site check-ins and maintain consistent communication with each campus retail location to monitor workflow, appearance, and immediate operational needs. Hold regular one-on-one meetings with individual retail supervisors to provide guidance, track progress, and support professional development. Maintain a comprehensive knowledge and understanding of purchasing data, stock rotation, and inventory levels across all retail locations to ensure consistency and cost controls. Ensure all retail locations meet established standards of cleanliness, organization, food safety, and allergen awareness protocols. Maintain complete cross-training across all campus retail environments, and systems. Serve as an adaptable operational resource, stepping in to directly manage or cover any retail or Dining Hall unit for short- or extended periods during vacancies, peak times, or emergencies. Collaborate closely with the central Dining Hall and Cold Prep Kitchen Culinary and Service teams to share resources, balance labor, and fill operational needs efficiently. Assist with the development, implementation, and refinement of Standard Operating Procedures (SOPs) across all retail operations to standardize service, presentation, and efficiency. Monitor service flow and customer feedback to ensure high-level hospitality at every location. Evaluate compliance with established SOPs, identifying performance gaps and reinforcing training or coaching where necessary to maintain high standards. Concessions & Merchandising Management Actively manage, with the support of the Retail Manager, the campus concessions programs, taking responsibility for operational readiness, equipment setup, and the delegation of resources and staffing required to execute programming successfully. Oversee the ordering and procurement of food, beverage, and supply goods specifically for concessions operations. Assist with small-scale apparel and merchandise orders for campus cafe locations, ensuring items align with campus preferences and retail branding. Staffing, Training & Performance Management Co-manage the hiring, onboarding, and training for retail staff, casual, and student employees. Actively contribute to the performance review process by providing structured feedback, documentation, and evaluation insights to the management team. Support employees through comprehensive communication and by fostering an inclusive, motivating, positive, and collaborative workplace environment. Campus Collaboration Coordinate with other departments and stakeholders across campus to support institutional events, student programming, and special initiatives. Proactively champion and engineer a positive student and guest experience across all retail venues through strong interdepartmental relationships. Qualifications: Required High School Diploma or equivalent. 5 to 7 years of related experience. Equivalent combination of education/experience in lieu of minimum education and related experience. Demonstrated experience in hiring, training, and contributing to employee performance evaluations. Proven background in developing, implementing, and enforcing Standard Operating Procedures (SOPs). Strong understanding of multi-unit food service operations, including purchasing systems and inventory controls. Exceptional verbal and written communication, interpersonal, and conflict-resolution skills. Proven ability to adapt quickly, take initiative, and work both independently and collaboratively across different teams. Current ServSafe Manager Certification (or ability to achieve within 6 months of employment). Current Allergen Awareness Certification (or ability to achieve within 6 months of employment). Successful completion of required reference and background checks. An acceptable criminal offender records information (CORI) check. Successful completion of pre-employment physical and lift test. Valid driver’s license and successful completion of Five College Risk Management driver credentialing program. (See: https://www.fivecolleges.edu/riskmgmt/driver_credentialing) Preferred Experience in Higher Education or institutional multi-unit retail food service. Prior experience managing high-volume concessions, catering, or athletic event dining. Experience with specialized food service, inventory, or POS software (e.g., NetMenu, Nutrislice, Agilysys or similar systems). Proficiency with Google Workspace (Google Docs, Sheets, Drive) or Microsoft Office. Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen.) Review of applications will begin immediately and will continue until the position is filled. Amherst College is committed to an inclusive hiring process and will provide reasonable accommodations for candidates throughout the application and interview process upon request. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Welcome to Amherst College! We are excited to share our current openings. You are invited to explore the opportunities available and we encourage you to apply for those that are aligned with your skills and experience. Thank you again for your interest in Amherst College Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusetts—a town of about 35,000 residents in the western part of the state. The college community includes around 1,800 students from 48 states, plus Washington, D.C., Puerto Rico, and 54 countries around the world, along with about 1,000 staff and faculty members. The scenic 1,000-acre campus features a 500-acre wildlife sanctuary and the Book and Plow Farm; three museums: Emily Dickinson Museum, Beneski Museum of Natural History , and Mead Art Museum; and multiple educational and cultural venues and resources through the Five College Consortium. Amherst College is committed to ensuring equal opportunities for everyone. Amherst College does not discriminate in admission, employment, or the administration of its programs and activities based on race, national or ethnic origin, color, religion, sex or gender (including pregnancy, sexual orientation, gender expression, and gender identity), age, disability, genetic information, military service, or any other characteristic or class protected under applicable federal, state, or local law. Amherst College complies with all relevant state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act, and the Age Discrimination in Employment Act. If you have any related inquiries, please contact the Chief Equity and Inclusion Officer, Amherst College, P.O. Box 5000, Amherst, MA 01002-5000. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Amherst College's policy is to provide reasonable accommodation when requested by a qualified applicant. If reasonable accommodation is needed, please contact the Office of Human Resources at hr@amherst.edu. Click here for information about Title IX at Amherst. Inquiries may be directed to: Civil Rights and Title IX Coordinator Amherst College 79 S Pleasant Street Suite 120 Amherst, MA 01002 crtixoffice@amherst.edu Amherst.edu/offices/title-ix

Salary : $26 - $29