What are the responsibilities and job description for the Customer Experience Marketing Specialist position at AMH?
Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
We are seeking a Customer Experience Marketing Specialist to join our team. This role involves implementing and analyzing customer experience strategies, conducting customer surveys, and maintaining customer journey maps. Your work will directly contribute to enhancing customer satisfaction, retention, and loyalty.
Responsibilities
The anticipated pay range/scale for this position is $21.09 to $25.30 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
Additional Compensation
This position is not bonus-eligible.
Perks and Benefits
Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.
We are seeking a Customer Experience Marketing Specialist to join our team. This role involves implementing and analyzing customer experience strategies, conducting customer surveys, and maintaining customer journey maps. Your work will directly contribute to enhancing customer satisfaction, retention, and loyalty.
Responsibilities
- Implement and monitor customer experience initiatives, using feedback and engagement metrics to make data-driven recommendations for improvement.
- Conduct survey campaigns targeting both customers and residents, and maintain CRM views and PowerBI reports.
- Map out the customer journey, identify pain points, and collaborate with the Director of Customer Experience to develop strategies to enhance the overall customer/resident experience.
- Stay informed about the latest survey trends and innovations in the Customer Experience (CX) space.
- Bachelor’s degree in Marketing, Consumer Insights, or a related field required.
- Master’s degree in Marketing or a related field preferred.
- Minimum of two (2) years of experience in customer experience, customer journey, brand/customer surveys and/or consumer insights.
- Minimum two (2) years of active marketing experience with hands on, development and execution of marketing strategies preferred.
- Familiarity with reporting software (i.e., Power BI or Tableau).
- Experience using survey tools (Customer Voice, Qualtrics) and CRM (Salesforce, Dynamics365).
- Marketing certifications such as American Marketing Association (AMA) Certified Professional Marketer, Direct Marketing Association (DMA) Certifications, Hootsuite Certifications, Google Analytics certification, Adobe Certification etc. preferred.
- Experience in social media listening, insights tools, analytics, reporting.
- Excellent verbal and written communication, problem-solving, planning, and analysis skills.
The anticipated pay range/scale for this position is $21.09 to $25.30 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
Additional Compensation
This position is not bonus-eligible.
Perks and Benefits
Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.
Salary : $21 - $25