What are the responsibilities and job description for the Customer Service Representative position at AmeriVet Veterinary Partners?
About Us:
At PetDocks Veterinary Hospital, we’re proud to be an AAHA-accredited hospital serving Morehead City, NC, and the surrounding community for over 25 years. Our team is passionate about providing high-quality care while creating a welcoming, supportive environment for both clients and employees. With a loyal client base and a collaborative team culture, PetDocks is a fast-paced hospital where team members are encouraged to grow, learn, and utilize their skills to the fullest.
Job Summary:
We are seeking a friendly and organized Customer Service Representative to be the first point of contact for our clients. The ideal candidate will have excellent communication skills and a genuine love for animals. As a Customer Service Representative, you will play a crucial role in ensuring smooth operations and enhancing the client's experience.
Key Responsibilities:
Here’s what you can expect when you join our team:
Here’s what you can expect when you join our team:
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
At PetDocks Veterinary Hospital, we’re proud to be an AAHA-accredited hospital serving Morehead City, NC, and the surrounding community for over 25 years. Our team is passionate about providing high-quality care while creating a welcoming, supportive environment for both clients and employees. With a loyal client base and a collaborative team culture, PetDocks is a fast-paced hospital where team members are encouraged to grow, learn, and utilize their skills to the fullest.
Job Summary:
We are seeking a friendly and organized Customer Service Representative to be the first point of contact for our clients. The ideal candidate will have excellent communication skills and a genuine love for animals. As a Customer Service Representative, you will play a crucial role in ensuring smooth operations and enhancing the client's experience.
Key Responsibilities:
- Greet clients and their pets with warmth and professionalism.
- Schedule appointments and manage the clinic calendar efficiently.
- Answer phone calls and respond to inquiries promptly and accurately.
- Maintain client records and update information as needed.
- Process payments and handle billing inquiries.
- Assist with administrative tasks such as filing, faxing, and data entry.
- Ensure the reception area is clean and welcoming.
- Coordinate with veterinary staff to provide seamless patient care.
- Handle client concerns and escalate issues to management when necessary.
- Stay informed about clinic services and promotions to inform clients.
- High school diploma or equivalent; additional education or certification in office administration is a plus.
- Previous experience in a veterinary or medical office setting preferred.
- Strong organizational skills and attention to detail.
- Proficient in Microsoft Office Suite and comfortable with practice management software.
- Excellent interpersonal and communication skills.
- Ability to multitask and handle a fast-paced environment.
- Compassionate and patient demeanor with a love for animals.
- Availability to work flexible hours, including some weekends and holidays.
- Competitive salary
- Health and dental insurance
- Paid time off
- Employee discounts on veterinary services
- Opportunities for professional development
Here’s what you can expect when you join our team:
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
Here’s what you can expect when you join our team:
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.