Customer Service Representative

Description

Hackettstown Animal Hospital is seeking a friendly, reliable, and detail-oriented individual to join our team as a Full-Time Receptionist. As the first point of contact for our clients, this role is essential in creating a welcoming experience while keeping daily operations running smoothly. The ideal candidate is organized, tech-savvy, and able to multitask in a fast-paced environment.

Hours: 30-35 hours per week, including Saturdays

Compensation: $16-$18/hr depending on experience

Key Responsibilities

Client Experience & Front Desk Support

• Greet clients and patients warmly and professionally
• Check clients in and out efficiently using our practice management system
• Provide clear information about services, policies, and next steps
  
  

Appointment Scheduling & Coordination

• Schedule and manage appointments using digital scheduling software
• Coordinate appointments across multiple doctors and technicians
• Triage and prioritize urgent or same-day appointment requests
  
  

Communication (Phone, Text, Email)

• Answer incoming calls and respond to client inquiries professionally
• Communicate with clients via phone, email, and text platforms
• Relay messages accurately and promptly to medical staff
  
  

Electronic Medical Records (EMR)

• Maintain accurate and up-to-date digital patient records
• Enter notes, update client information, and upload documents as needed
• Assist clients with completing digital forms when applicable
  
  

Payments & Transactions

• Process payments (credit/debit, digital payments, cash)
• Provide invoices, receipts, and basic billing support
• Balance transactions and maintain accurate financial records
  
  

Administrative Support

• Assist with general administrative tasks such as data entry and document management
• Support veterinarians and technicians with workflow coordination
• Help maintain a clean, organized, and welcoming front desk area
  
  

Qualifications

• Previous veterinary or medical front desk experience preferred
• Strong communication and customer service skills
• Comfortable using computers, scheduling systems, and digital tools
• Highly organized with strong multitasking abilities
• Positive, team-oriented attitude
• Ability to stay calm and efficient in a fast-paced environment
• Availability to work 30-35 hours per week, including Saturdays
  
  

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.
  
  

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.