What are the responsibilities and job description for the Customer Service Representative position at AmeriVet Veterinary Partners?
Key Responsibilities
Client Service & Communication
Job Type: Part-time
Pay: $18.00 – $23.00 per hour
Experience:
Here’s what you can expect when you join our team:
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Client Service & Communication
- Greet clients and pets warmly and professionally
- Answer multi-line phones promptly and route calls appropriately
- Schedule appointments and procedures efficiently
- Communicate services, pricing, and hospital policies clearly
- Maintain accurate client and patient records
- Provide education on basic pet care, wellness, and preventative services
- Manage client communications including reminders, follow-ups, and emails
- Admit and discharge patients for appointments, surgery, boarding, and grooming
- Prepare and explain estimates and treatment plans
- Ensure all required forms are completed and signed
- Accurately document patient information and client communications
- Assist with prescription processing and basic instructions
- Maintain an organized and effective appointment schedule
- Identify urgent cases and escalate appropriately
- Coordinate follow-up visits and ongoing care
- Process invoices and payments (cash, credit, check)
- Explain charges and highlight value of services provided
- Balance cash drawer and assist with end-of-day reconciliation
- Maintain knowledge of routine service fees
- Keep reception and exam areas clean, organized, and professional
- Manage emails, faxes, and client correspondence
- Maintain inventory of client education materials
- Promote hospital services and retail products
- Friendly, professional, and compassionate demeanor
- Strong multitasking and organizational skills
- Ability to stay calm and efficient in a fast-paced environment
- Excellent communication and customer service skills
- Team-oriented attitude with a positive mindset
- Attention to detail and accuracy in record-keeping
- High school diploma or GED required
- Customer service experience required (veterinary experience preferred)
- Experience with veterinary software (EzyVet, SmartFlow) is a plus
- Basic computer proficiency
- Ability to stand, walk, and sit for extended periods
- Ability to lift up to 40 lbs (assistance available for heavier patients)
- Comfortable working around dogs, cats, and medical equipment
- Promptly clean and disinfect any urine or feces in the lobby to maintain a safe and sanitary environment
- Maintain cleanliness and organization of the reception area at all times
- Ensure the client restroom is clean, stocked, and presentable throughout the day
- Supportive and team-oriented environment
- Opportunity to grow within the veterinary field
- Meaningful work helping pets and their families
- Competitive pay based on experience
Job Type: Part-time
Pay: $18.00 – $23.00 per hour
Experience:
- Veterinary experience preferred but not required
- Minimum 3 years of customer service experience preferred
- In person
Here’s what you can expect when you join our team:
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Salary : $18 - $23