Spa Front Desk Agent

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Position is open until filled
Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities

As a Front Desk Agent you are responsible for providing superior service to both the internal and external customer.  This position is responsible for providing administrative and clerical support to the spa team to include scheduling, payment processing, and merchandise sales.

• Greet guests and offer assistance and/or instruction in the use of the Spa.
• Collect fees and accurately handle all cash, checks, credit card, gift certificates and comp transactions.
• Maintain on a daily basis a high level of cleanliness in the spa facilities.
• Unpack, stock and price all merchandise in the retail area as needed with the ability to lift a minimum of 25 lbs.
• Schedules spa and salon treatments
• Responsible for knowing all new policies and procedures in the Spa.
• Adhere to all policies and procedures for the Spa.
• All other duties assigned and required to help enhance the spa.

Requirements

• One (1) year spa or retail experience
• Strong problem solving, decision making and consulting skills.
• Superior customer service skills
• Strong written and verbal communication skills
• Fully competent in Microsoft Office
• Ability to review and comprehend all necessary documentation.
• Ability to inspect and maintain areas for which responsible.
• Ability to use the equipment associated with the position to include spa facilities and cash register.
• Ability to move around work area effectively and efficiently.
• This position is physical in nature and requires the ability to maneuver to assist guests in the proper use of equipment and to perform other job duties.
• Ability to lift up to sixty pounds and push and pull up to one hundred pounds of towels, equipment, and supplies.
• This position operates in a working environment that is subject to varying levels of cold, heat, wet/humid conditions, crowds, and noise.
• Incumbents are at times subject to hazards such as slippery conditions; proper safety precautions are taken.
• Ability to sustain a high level of confidentiality, professionalism, and integrity.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization.
• Highly organized and detail-oriented

Salary : $350