Assistant Casino Manager

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Position is open until filled
Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities include:

Responsibilities

• Deliver internal and external guest service through Ameristar’s core values.
• Create an atmosphere that induces guests to have Ameristar Casino Resort and Spa as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees to provide superior customer service.
• Hire, train, motivate, evaluate, and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training, and resources to accomplish established department objectives.
• Oversee the development of daily schedule to ensure adequate staffing levels for pit and floor operations.
• Assist in establishing gaming policies, procedures, and standards to assure security and integrity of slots and table games and promote gaming practices consistent with gaming regulations.
• Open, close, and games to provide optimal labor efficiency and customer service.
• Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action.
• Deliver internal and external guest service through Ameristar’s core values.
• Create an atmosphere that induces guests to have Ameristar Casino Resort and Spa as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees to provide superior customer service.
• Hire, train, motivate, evaluate, and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training, and resources to accomplish established department objectives.
• Oversee the development of daily schedule to ensure adequate staffing levels for pit and floor operations.
• Assist in establishing gaming policies, procedures, and standards to assure security and integrity of slots and table games and promote gaming practices consistent with gaming regulations.
• Open, close, and games to provide optimal labor efficiency and customer service.
• Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action.

Requirements

• Complete knowledge of all games on the casino floor, including rules and cheating methods.
• Strong understanding of theoretical win.
• Strong understanding of at least one count system and basic strategy.
• Strong mathematical and analytical skills required.
• Strong written and verbal communication skills.
• Ability to develop and motivate a diverse work force.
• Knowledge of casino marketing practices preferred.
• Knowledge of budget process, financial statements, accounting principles, and property policies and procedures.
• Must be able to work varying shifts, weekends, and holidays based on business needs.
• Must be able to obtain and maintain a Colorado Gaming License