What are the responsibilities and job description for the Dispatcher position at Ameriserve?
Company Overview:
We are an excellent-oriented company that proudly serves Georgia, the Carolina's, and Florida area with over 30 years of combined experience. Our family owned and operated business provides exceptional qualify in the commercial/industrial HVAC, Refrigeration, Commercial Kitchen Equipment repairs, installation, and maintenance.
Benefits:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Retirement plan with company match
- Paid time off and holidays
- Company vehicle and tools provided
- Ongoing training and professional development opportunities
Job Summary:
We are seeking a highly organized and detail-oriented Dispatcher to join our team. The Dispatcher plays a crucial role in coordinating service calls, scheduling technicians, and ensuring timely and efficient repairs for commercial kitchen equipment. The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and can effectively manage multiple tasks.
Key Responsibilities:
- Receive, prioritize, and schedule service requests from customers
- Dispatch technicians to service locations based on urgency, technician availability, and geographic location
- Communicate job details, work orders, and necessary parts/equipment to technicians
- Track job progress and update customers on estimated arrival times and service status
- Manage and adjust daily schedules to accommodate emergency repairs or last-minute requests
- Maintain accurate records of service calls, complete work, and technician notes in the dispatch system
- Collaborate with the parts department to ensure technicians have necessary supplies
- Provide excellent customer service by addressing inquiries, resolving scheduling conflicts, and keeping clients informed
- Monitor technician locations and optimize routing to maximize efficiency
- Assist with invoices, work order completion, and follow-ups as needed
Requirements:
- Prior experience as a dispatcher, scheduler, or coordinator (preferably in HVAC, plumbing, or commercial kitchen repair)
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Proficiency in dispatch software, CRM systems, or similar scheduling tools
- Ability to work well under pressure and adapt to changing priorities
- Basic knowledge of commercial kitchen equipment and repairs is a plus
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Valid driver’s license with a clean driving record as outlined with our company policy
- Must be able to pass a satisfactory background screening
Physical Requirements:
- Ability to sit for long periods of time.
Come join our team and be part of a dynamic company dedicated to providing top-notch service to the Commercial Foodservice Repair industry. We look forward to meeting you!
Ameriserve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
