Client Service Specialist

Overview
Assists Financial Advisor(s) with client service and client management to ensure complete satisfaction with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. Performs a variety of general client service and administrative activities by performing the following duties.

This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.

Responsibilities

• Responsible for answering all incoming calls and client service e-mails, helping clients when possible, transferring calls, and taking messages appropriately.
• Coordinates Advisor's schedule and makes appointments. Responsible for confirmation of all scheduled calendar entries via phone, e-mail or mail. This includes confirmation of client meetings as well as any other scheduled events.
• Responsible for new client set-up, updating client information, client service calls, and completing client paperwork.
• Answers client inquiries and provides readily available information to clients, if requested and as allowable, as it relates to servicing their accounts.
• Initiates and facilitates regular contact with clients to build and maintain client relationships.
• Responsible for preparing client meeting agendas, preparing client meeting folders, organizing and printing out appropriate reports, preparing paperwork for accounts, and providing necessary follow-up. This includes correspondence, , applications, compliance signatures, deliverables from or to the client, and miscellaneous items as determined by Advisor or client expectations.
• Plans office celebrations, community involvement and client events coordinating with the Operations Director.
• Updates Advisor websites and social media platforms.
• Prepares and ensures Financial Advisors' new business paperwork processes successfully which may include preparing forms, obtaining appropriate signatures, preparing documentation, tracking applications, and providing follow-up.
• Tracks and manages checks received and checks processed. Maintains check log in accordance with compliance requirements.
• Responsible for logging and routing all mail on a daily basis in accordance with Ameriprise compliance standards.
• Provides marketing support, administers client appreciation, and ensures a positive client experience. Implements marketing ideas and plans for client gifts, birthdays, events, etc.
• Orders and maintains supplies, and arranges for equipment maintenance.
• Finalizes client follow up letters, retainer letters, and makes appropriate address changes.
• Greets scheduled visitors, extends hospitality, and conducts to appropriate area or person.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Performs a variety of administrative duties for all areas of the business as needed.
• Supports compliance within the practice and fulfills all compliance responsibilities. Develops an understanding and adheres to all compliance regulations throughout the course of employment.
• Accepts and performs other duties as assigned.
• Regular and predictable attendance, punctuality, and strict adherence to the Company’s attendance policy are essential functions of this position.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Client Service - Manages difficult or emotional client situations; responds promptly to client needs; solicits client feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; respects diversity.

Judgment/Discretion - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; develops realistic action plans.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality - Demonstrates accuracy, thoroughness and is detail-oriented; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed.

Pay: $23.50 - $28.30 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $24 - $28