What are the responsibilities and job description for the Receptionist position at AMERIND Risk?
Position Characteristics and Attributes
- Professional presentation
- Customer service oriented
- Attention to detail
- Verbal and written communication skills
Job summary
The Receptionist is responsible for kindly answering incoming calls, greeting guest and directing guests to appropriate associates. Receptionist provides general office support with a variety of clerical and administrative duties and related tasks, such as mail distribution, scheduling meetings, flow of correspondence, and requisition of supplies.
This job description does not represent an inclusive list of all duties encompassed in this position.
Job Responsibilities
- Welcomes visitors, determines nature of business, and announces visitors to appropriate personnel, maintaining professional and courteous demeanor.
- Answers questions about program services and provides general information.
- Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette.
- Records and delivers messages or transfers calls to voice mail when appropriate.
- Opens and closes front office, prepares coffee and ensures equipment is ready for use each day.
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Monitors visitor access and logs visitors as required.
- Prepares and maintains records and logs of schedules, rosters, and directories.
- Receives, sorts, logs, and routes mail.
- Photocopies, collates, distributes, and files documents as requested.
- Transmits outgoing faxes, and retrieves, logs, and distributes incoming faxes.
- Ensures copiers are ready for use.
- Types correspondence as requested.
- Maintains inventory of office supplies.
- Coordinates the pick-up and delivery of express mail services
- Provides general office support.
- Maintains confidentiality of all information.
- Participates in cross-functional team process improvement projects.
- Performs other duties as assigned.
Minimum Qualifications
- High School Diploma or GED.
- One year customer service preferred.
- Must be able to successfully pass a background investigation.
Additional Eligibility Requirements
Ability to obtain Associates in General Insurance (AINS) designation within the first two years of employment.
Knowledge/Skills/Abilities
- Knowledge of modern office practices, procedures, and equipment.
- Ability to effectively communicate information and respond to questions.
- Ability to maintain accuracy of work and pay attention to detail.
- Ability to maintain confidentiality.
- Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds, employees and officials.
- Must maintain acceptable attendance.
- Skill in providing excellent customer service.
- Skill in operating business computers, office machines, and switchboard.
Working Conditions & Physical Demands
- Typical business office setting with moderate to high noise level.
- Must be able to sit for work at a computer and phone for more than 6 hours per day.
- Must be able to speak clearly.
- Must be able to use hands for dexterity of motion
- Frequently required to stand; walk; and reach with hands and arms.
- Must have ability to occasionally lift 20 lbs.
Hiring of AMERIND employees is subject to 7(b) of the Indian self-determination act. (25 U.S.C 450e(b)), which requires that, to the greatest extent feasible, preference and opportunities for training and employment shall be given to native Americans and Alaska Natives.
Salary : $29,317 - $39,987