Training Specialist

Position Characteristics and Competencies

• Business Acumen
• Communication proficiency
• Consultation
• Leadership & Navigation

Job Summary

Job Responsibilities

• Delivers group and individual instruction and training covering a range of technical, operational areas.
• Facilitates instructor-led sessions to internal audiences for defined areas of need.
• Creates, reviews and edits documentation and training materials.
• Conducts needs analysis to confirm appropriateness of learning objectives.
• Develops, implements and delivers training programs for varying levels of individuals.
• Assists in the analysis, design, and evaluation of training programs.
• Creates participant manuals and facilitator manuals based on the analysis and design of the program.
• Facilitates, schedules and organizes training events and information sessions for employees.
• Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
• Development, facilitation, and routine review of individualized employee and team specific study and learning plans and programs.
• Coordinates or performs administrative functions necessary to deliver and document training programs.
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Assists in analyzing and assessing training and development needs for departments and employees.
• Maintains records of trainings, attendees and files appropriate paperwork as to successful completion of training.
• Develops, expedites, and maintains files, records, and other documents.
• Maintains a good communication with co-workers and maintains a positive and professional work environment.
• Tests trainees to measure progress and to evaluate effectiveness of training.
• Maintains professional and technical knowledge by: conducting research; attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of contracting agencies and related organizations.
• Contributes to a team effort and accomplishes related results as required.
• Other duties as required.

Minimum Qualifications

• Bachelor’s degree in Education, Training and Development or Instructional design
• Master’s degree in Educational Psychology or Organizational development preferred
• 3-5 years of training experience
• Certified Professional in Learning and Performance preferred (CPLP) preferred
• Valid driver’s license.
• Must be able to successfully pass a background investigation.

• Ability to obtain Associates in General Insurance (AINS) designation within the first two years of employment.

Knowledge/Skills/Abilities

• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of human behavior and performance; individual difference in ability, personality and interests; learning and motivation; psychological research methods
• Knowledge of records management and basic accounting procedures.
• Knowledge of teaching and facilitation skills.
• Knowledge of training and development.
• Knowledge of area of specialty.
• Organizing and coordinating skills.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Skill in developing and using instructional aids and plans.
• Ability to determine training objectives.
• Ability to interpret and analyze informational needs, and provide technical advice and guidance.
• Ability to create, compose, and edit written materials.
• Ability to analyze and solve problems.
• Ability to gather data, compile information, and prepare reports.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to write reports and business correspondence.
• Ability to apply basic mathematical skills.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Ability to work independently and meet strict time lines.

Working Conditions & Physical Demands

• Typical business office setting with moderate noise level.
• Must be able to sit for work at a computer and phone for more than 6 hours per day.
• Must be able to stand for long periods of time when training.
• Must be able to speak clearly.
  Physical Exam
  Not required for position.