Instructional Designer

Role Overview:  The Instructional Designer is an integral part of learning execution, and this job family exists to ensure that training materials and experiences are designed to enable the acquisition and application of knowledge and skills for Enterprise Operations Associates.

Work Arrangements:

• Hybrid – Candidate must be located in Philadelphia, PA, or Jacksonville, FL, and be able to come into the office 3 days per week. 

Responsibilities:

• Applies instructional design expertise and methodologies to create new and update current essential training offerings (update facilitator/participant guides, job aids, quick reference guides, and eLearning content).
• Blends instructional design capabilities with the current LMS to deliver best-in-class training using in-house technology.
• Key cross-functional areas include department training specialists, Training Consultants,  and SMEs, Instructional Design Team, LMS Technologists, leadership, and other
• Complexities include creating new and updating existing trainings to reflect instructional design principles and staying up to date on new instructional design and learning theory methodologies.
• Stays up to date on current trends in instructional design and applies those to current and future trainings (including, but not limited to, AI tools).
• Applies basic project management skills to ensure projects are in scope and on time.
• Applies knowledge of Adult Learning Theory.
• Develops evaluations for Level I and II.
• Collaborates with SMEs for updates to standard ILT/VILT, blended, and e-learning offerings.
• Evaluates course modality and accessibility to ensure all programs function as intended.
• Maintains a working knowledge of copyright laws and works in partnership with other designers to ensure adherence.
• Sustains competence and current instructional design practices through self-directed professional reading, attending professional development courses, attending training and/or courses.
• Creating and updating existing trainings to reflect instructional design principles and staying up to date on new instructional design and learning theory methodologies (including AI solutions).

Education & Experience:

• Bachelor’s Degree or equivalent work experience.
• Knowledge of instructional design theories, principles, methodology, and development tools
• Minimum of 3 years of experience in learning with a minimum of 1 year of experience in instructional or technical design, video/audio web design.
• Areas of expertise include instructional design principles, experience with preparation and publishing of online learning within the LMS, and essential systems training materials.
• Demonstrate knowledge of training platforms and development tools such as Articulate 360 suite, and Adobe Creative Cloud.

Skills & Abilities:

• Demonstrated training skills with expertise in training delivery, essential systems knowledge, training material management, and LMS capabilities.
• Introductory knowledge of project management principles/methodologies and application of adult learning theory or principles.
• Experience in using MS Office.
• Expertise using virtual learning tools preferred.
• Delivering high-value training to a wide range of employees.
• Decision-making includes applying current instructional design principles to current and future training programs.