Sr Manager, Operations (Renewals)

As the Senior Manager of our Renewals Operations, you’ll oversees and optimize our organization's daily operations to ensure efficiency and effectiveness. You’ll develop and implement strategies, lead teams, and drive performance improvements, often working with budgets and other resources. Key responsibilities include setting operational goals, analyzing processes, managing teams, cost control and collaborating with other senior leaders to achieve business objectives.Pay: $90,000 - $100,000/yearSchedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.Essential Job Duties:Direct daily operations of the driving department to consistently exceed quality, productivity, and service benchmarks.Lead strategic planning, budgeting, and resource allocation to align departmental goals with organizational objectives.Monitor and manage performance metrics including aging, margin, and SLA compliance to ensure operational excellence.Oversee workload distribution and resource planning to maintain optimal team performance and service delivery.Develop and analyze KPIs such as response time, turnaround time, customer satisfaction, and team productivity to drive continuous improvement.Lead process improvement initiatives to enhance efficiency, reduce errors, and elevate service standards.Establish and enforce standard operating procedures to ensure accountability and effective issue resolution.Partner with billing, customer success, renewals, initials, moves, and BPO teams to drive cross-departmental alignment and operational synergy.Represent the Title and Registration team in leadership meetings, providing insights and recommendations to support strategic decision-making.Support business development and customer success initiatives, including the creation of support materials and participation in client engagements.Build and maintain strong relationships with customers and vendors to support service excellence and long-term partnerships.Analyze customer reports to identify trends, behaviors, and opportunities for service enhancement.Resolve escalated issues and implement process changes to prevent recurrence and improve customer experience.Foster a high-performance culture through coaching, mentoring, and professional development of team members.Promote a positive work environment that encourages collaboration, innovation, and high morale.Provide input on hiring, promotions, disciplinary actions, and performance evaluations to build a strong, balanced team.Perform other related duties as assigned.Qualifications and Skills:This position requires a bachelor’s degree in business management or equivalent field.Must have 5-10 years of leadership experience in operations, supply chain, logistics and customer service.Previous experience in the automotive or transportation industry is a plus. Must maintain a valid, current driver’s licenseProficient in Microsoft Office Suite, with advanced Excel skills and familiarity with general office equipment.Working knowledge of transportation logistics and state titling requirements preferred.Strong analytical and problem-solving skills with the ability to adapt to changing market conditions.Proactive in researching and resolving complex issues independently.Highly organized with exceptional attention to detail and accuracy.Capable of performing effectively in fast-paced, high-pressure environments.Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.Skilled in building strong client relationships and delivering outstanding customer service.Benefits:At ACERTUS we believe that our employees are our greatest asset. Our benefits include:Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.Company Paid Time Off8 Company Paid Holidays401(k) with auto-enrollment at 3% on the 1st of the month following your start date.Casual Dress CodeAbout ACERTUSACERTUS is an automotive logistics company specializing in vehicle lifecycle solutions. Our client centric model is enabled by our people, processes and innovative technology that are a differentiator in the industry. Our comprehensive portfolio of services is designed to provide solutions throughout the lifecycle of a vehicle. We offer a full suite of vehicle transportation services, customizable technology, a national title and registration platform plus compliance services, and a growing vehicle storage footprint throughout North America. ACERTUS – Relentless Drive to Deliver!ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Salary : $90,000 - $100,000