What are the responsibilities and job description for the Scheduling Assistant position at Amerifence Inc?
Job Overview
Manages incoming calls, greets callers professionally, answers inquiries, takes detailed messages, and routes calls to appropriate staff. They are responsible for operating multi-line systems, scheduling appointments, maintaining high-level communication skills, and providing efficient, courteous service to ensure a positive customer experience.
- Call Management: Answering, screening, and transferring high volumes of incoming calls efficiently.
- Customer Service: Greeting callers, resolving issues, and answering questions in a polite, professional manner.
- Information Distribution: Providing accurate info about the organization’s services, products, or staff.
- Message Handling: Recording and delivering detailed, accurate messages via phone, email, or ticketing systems.
- Administrative Support: Scheduling appointments, logging call data, updating databases, and performing clerical tasks.
Required Skills and Qualifications
- Administrative Skills: Proficiency in scheduling CRM software, email, and Microsoft Office tools.
- Communication Skills: Strong verbal and written communication, including professional phone etiquette.
- Organizational Skills: Excellent attention to detail and ability to prioritize tasks.
- Interpersonal Skills: Ability to build rapport with clients and work under pressure.
- Experience: Previous experience as a receptionist, scheduler, or in customer service is highly preferred
- Calendar Management: Maintaining, updating, and managing appointment calendars for staff or clients.
- Communication: Confirming appointments with clients to reduce no-shows and providing information on procedures or services.
- Data Entry: Entering and updating client information and appointment data in database systems.
- Conflict Resolution: Resolving scheduling conflicts quickly and effectively.
Work Location: In person