What are the responsibilities and job description for the Regional Member Service Representative position at AmeriCU Credit Union?
Regional Member Service Representative
Location: 10750 Enduring Freedom Dr. Fort Drum, NY 13602
Starting Pay for this role - $20.50/hour to $23.00/hour, actual starting pay will depend on experience
Position is overtime eligible and incentive eligible
Who Are We?
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide!
The Position:
AmeriCU Credit Union is in search of a Regional Member Service Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve.
Role Overview:
As a Regional Member Service Representative your primary responsibilities will include:
- Deliver an exceptional member experience by greeting members professionally and enthusiastically, reflecting the MVP-1 Team culture.
- Demonstrate strategic alignment by understanding AmeriCU’s Strategic Plan and recognizing how your role contributes to the credit union’s success.
- Act as a trusted liaison for introducing members to ITM technology and performing traditional teller transactions.
- Provide consultative financial solutions through interpreting credit bureau reports, identifying opportunities, and cross-selling products such as loans, credit cards, and real estate services.
- Drive relationship growth by retaining, expanding, and acquiring member relationships through referrals, courtesy calls, and in-person interactions.
- Support lending objectives by ensuring accurate loan documentation and contributing to Financial Center lending goals.
- Collaborate across business lines to deepen member relationships and support acquisition strategies.
- Achieve performance targets by meeting or exceeding annual sales and service goals.
- Lead training initiatives for new hires at your Financial Center and provide regional support as needed.
- Maintain accurate records of member interactions in the CRM system for tracking and follow-up.
- Ensure operational excellence through precise account servicing, adherence to policies, and compliance with regulatory standards, including BSA and SAFE Act.
- Engage with the community to strengthen AmeriCU’s presence and member connections.
Come grow with us!
Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:
Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
Paid Holidays
Paid Time off
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability – at no cost to you!
Get to know us more by clinking on the links below. See why YOU should choose AmeriCU!
https://www.americu.org/in-our-community/
https://www.americu.org/why-americu/
Salary : $21 - $23