What are the responsibilities and job description for the Front Desk Agent position at Americourt hotel?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong customer service skills and a passion for hospitality, ensuring that each guest has a memorable experience. This role involves managing front desk operations, assisting guests with check-in and check-out processes, and addressing any inquiries or concerns they may have.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations and maintain accurate records of guest information.
- Handle guest inquiries and requests promptly, ensuring high levels of satisfaction.
- Operate multi-line phone systems to respond to calls and relay messages efficiently.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Provide information about hotel amenities, local attractions, and services available to guests.
- Maintain a clean and organized front desk area to create a welcoming environment.
Qualifications
- Previous experience in hotel or front desk operations is preferred.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with hospitality management practices and principles is beneficial.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Experience with multi-line phone systems is an advantage. Join our team as a Front Desk Agent where your commitment to hospitality will shine through in every interaction with our valued guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $12.50 per hour
Expected hours: 8 – 40 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $10 - $13
