Community Liaison

A Community Liaison position is responsible for cultivating relationships with mental health practitioners, substance abuse professionals, medical providers, school personnel, and the faith based community. This position consistently explores the development of both new and potential referral sources, maintains and works existing referral sources, identifies referral source needs, and suggests services to meet those needs. Arizona Rehab Campus is accredited by the Joint Commission and is licensed by the State of Arizona.

1) Develop a designated number of qualified business development contacts per week, which will achieve the overall business development goals and objectives.

2) Develop account management list to maintain current account information, and update as required.

3) Contact all primary accounts through personal visits, telephone calls and letters/mailers on an ongoing basis, developing and encouraging a relationship of trust with all active accounts.

4) Monitor referrals and admissions, and plan an appropriate strategy to maximize referral potential.

5) Maintain current awareness of changes in the industry through self-education, peer education, and professional and community involvement for the betterment of this position and the facility.

6) Maintain a competition informational file and contribute to the ongoing SWOT analysis.

7) Participate actively on the business development team to increase productivity and reduce duplication of efforts (i.e. setting up joint calls with the CCOO and other business development staff, overall participation in the marketing effort).

8) Work closely with Treatment team, Intake Department, Administration and Physicians to insure support of program goals and communication.

9) Promote the team concept within the facility.

10) Participate in the evaluation and analysis of facility statistics and provide recommendations to overall business planning strategies as appropriate.

11) Participate in the continuous analysis of the changing health care environment and current market.

12) Participate with internal facility marketing such as employee communications and special events.

13) Attend scheduled department meetings to provide the Director with timely reports on month- end reviews, Route Plans, and MS 4 reporting requirements.

14) Attend in-house planning and development committee meetings, as requested.

15) Adhere to facility, department, personnel and standard policies and procedures.

16) Attend all mandatory facility in-services and staff development activities as scheduled.

17) Adhere to facility standards concerning conduct, dress, attendance and punctuality.

18) Support facility-wide quality/performance improvement goals and objectives.

19) Maintain confidentiality of facility employees and patient information.

Note: The essential job functions of this position are not limited to the duties listed above.

Education: Minimum of a Bachelor's Degree from an accredited institution in a behavioral health area, marketing, business administration or related field is preferred; or equivalent combination of education and experience.

Experience: Minimum of two (2) years’ experience in health care business development/marketing environment with measurable business development results, and knowledge of psychiatric and chemical dependency treatment principles, preferred.

Licensure: Must have a valid driver's license and willingness/availability to travel within the state of Arizona in personal vehicle. Must be certified in CPR and renewed every two years.

KNOWLEDGE/SKILLS:

1. Knowledge of basic business development concepts.

2. Knowledge of key internal/external health-care environments.

3. Knowledge of computers and software programs.

4. Demonstrate above average problem solving skills.

5. Demonstrate superior customer service skills to external and internal customers.

6. Skill in organizing and prioritizing workloads to meet deadlines.

7. Skill in telephone etiquette and texting procedures.

8. Effective oral and written communication skills.

9. Ability to interpret and communicate data from statistical reports.

10. Ability to communicate effectively with patients and co-workers, and referral sources.

11. Ability to adhere to safety policies and procedures.

12. Ability to use good judgment and to maintain confidentiality of information.

13. Ability to work as a team player.

14. Ability to demonstrate tact, resourcefulness, patience and dedication.

15. Ability to accept direction and adhere to policies and procedures.

16. Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).

17. Ability to work in a fast-paced environment.

18. Ability to meet corporate deadlines.

19. Ability to react calmly and effectively in emergency situations. 

PHYSICAL, MENTAL, AND SPECIAL DEMANDS:

1. Ability to work a 40-hour work week.

2. Ability to sit for long periods, up to 8 hours.

3. Ability to use both hands in fine manipulation of small tools (copier, computer, telephone, calculator and facsimile machine).

4. Ability to push and pull up to 20 pounds (file drawers, computer paper boxes).

5. Ability to see well enough to read handwritten and typewritten materials.

6. Ability to hear and speak well enough to communicate over the telephone and in front of audiences.

7. Moving requires lifting, pulling and stooping.

8. Availability to be contacted via personal cell phone.

9. Ability to operate a motor vehicle.

10. Ability to handle a variety of repetitive tasks.

11. Ability to see well enough to read handwritten and typewritten materials.

EQUIPMENT/MATERIALS USED:

1. Telephone/Cell Phone

2. Computer and various software programs.

3. Copy machine.

4. Facsimile machine.

5. Personal vehicle - must have operator’s license.

6. Policies, procedures, plans, and program manuals.

GENERAL CRITERIA

1. Attendance: Consistently reports to work on time and is ready to work at start of shift. Appropriately utilizes personal days/sick time. Clocks in/out per policy and procedure; begins/returns from meal periods and rest breaks within established policy time frame.

2. General Safety: Follows all departmental and hospital safety, security and infection control policies.

3. Self-Development: Maintains required licensure/certification for position; renews by expiration date; Maintains MANDT training; renews by expiration date. Gains additional formal qualifications beyond the minimum requirements of the job; as well as additional job duties and skills. Follows up on any personal

development plan. Maintains current knowledge of policies and procedures, protocols, and practices. Attends in-service programs.

4. Professional Appearance and Attitude: Complies with the Personal Appearance policy. Consistently demonstrates a self-directed, mature and disciplined approach to completing work duties. Demonstrates emotional capacity to perform within position responsibilities. Maintains and respects patient and employee confidentiality. Follows proper lines of authority and organizational structure.