Client Concierge - Receptionist

 Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism. 

DUTIES AND RESPONSIBILITIES 

• Greet and check in visitors, clients, and vendors in a courteous and professional manner 

• Answer and direct incoming phone calls, including crisis or after-hours inquiries 

• Monitor facility entry points to ensure safety, security, and compliance with visitation policies 

• Verify visitor credentials and maintain accurate visitor logs 

• Provide general information about the facility while maintaining strict confidentiality (HIPAA compliance) 

• Support admissions team by collecting basic client information and notifying appropriate staff of arrivals 

• Respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals 

• Perform administrative tasks such as filing, data entry, and organizing paperwork 

• Coordinate communication between departments during evening hours 

• Maintain cleanliness and organization of the reception area 

• Assist with light clerical duties as needed 

SKILLS AND COMPETENCIES 

• Compassionate and nonjudgmental approach toward individuals in recovery 

• Strong organizational and multitasking abilities 

• Conflict resolution and de-escalation skills 

• Attention to detail and accuracy 

• Professional demeanor and appearance 

WORK ENVIRONMENT 

• Fast-paced healthcare setting with frequent interaction with clients in early recovery 

• May involve exposure to emotionally intense situations 

• Requires sitting, standing, and occasional light lifting 

DESCRIPTION: The Evening Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism. 

DUTIES AND RESPONSIBILITIES 

• Greet and check in visitors, clients, and vendors in a courteous and professional manner 

• Answer and direct incoming phone calls, including crisis or after-hours inquiries 

• Monitor facility entry points to ensure safety, security, and compliance with visitation policies 

• Verify visitor credentials and maintain accurate visitor logs 

• Provide general information about the facility while maintaining strict confidentiality (HIPAA compliance) 

• Support admissions team by collecting basic client information and notifying appropriate staff of arrivals 

• Respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals 

• Perform administrative tasks such as filing, data entry, and organizing paperwork 

• Coordinate communication between departments during evening hours 

• Maintain cleanliness and organization of the reception area 

• Assist with light clerical duties as needed 

SKILLS AND COMPETENCIES 

• Compassionate and nonjudgmental approach toward individuals in recovery 

• Strong organizational and multitasking abilities 

• Conflict resolution and de-escalation skills 

• Attention to detail and accuracy 

• Professional demeanor and appearance 

WORK ENVIRONMENT 

• Fast-paced healthcare setting with frequent interaction with clients in early recovery 

• May involve exposure to emotionally intense situations 

• Requires sitting, standing, and occasional light lifting 

QUALIFICATIONS, CERTIFICATIONS, AND EDUCATION REQUIREMENTS: 

• High School Diploma or Equivalent required 

• Additional administrative or healthcare experience preferred 

• Previous receptionist, front desk, or customer service experience strongly preferred 

• Strong communication and interpersonal skills 

• Ability to remain calm and professional in high-stress situations 

• Basic computer skills (Microsoft Office, email, scheduling systems) 

• Understanding of confidentiality and privacy laws (HIPAA knowledge preferred) 

• Reliable, punctual, and able to work independently 

• Minimum two (2) years of experience in related field preferred 

• CPR/FA Certification – to be obtained within first 30 days 

• Fingerprint Clearance Card – have current card or show proof of applying within 7 days from hire date 

• Handle with Care – to be obtained within first 30 days 

• Successful clearance of pre-employment criminal/county/state background check 

• Successful clearance of pre-employment drug and alcohol testing 

• Successful clearance of TB PPD testing upon hire and annual screening of TB symptoms 

• Attending clinical oversight with BHP once every 2 weeks worked for a minimum of 2 sessions per month. 

Additional Notes: 
America’s Rehab Campus’s is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.