Operations Manager - Distribution Center

Job Description

The primary role of the Shipping Manager at AWBC plans, organizes, and monitors all operations of warehouse production in the shipping department. This includes understanding current and future departmental workload requirements and creating daily and weekly strategic plans to meet those needs. Strong organization and communication skills with your customers and team are pivotal in this role. Must be able to adapt and make changes to meet the needs of the business. In addition, the Shipping Manager at AWBC is responsible for coaching and overseeing training for all associates in their areas.

Roles and Responsibilities

• Ensure that operations are aligned and performed to achieve all performance indicators including productivity, quality, and safety.

• Manage the execution departmental tasks and processes and ensure they align with the overall building strategy.

• Create daily work plans and goals based on facility need and backlog priority.

• Monitor work processes to determine how current processes could be improved from a productivity, quality, or safety perspective.

• Promote safety culture within the department.

• Supervise, coach, train, and develop associates in the department.

• Facilitate effective communication to associates in the department through daily huddles.

• Provide and analyze daily operational data for reporting and decision-making purposes.

• Organize workflow to meet priorities, specifications, and deadlines based on facility needs.

• Develop an in depth understanding of the company’s WMS to effectively manage systemic inventory movement.

• Maintain productive working relationships with all cross-functional areas.

• Responsible for determining total headcount need in each area, based on expected future work demand.

• Responsible for associate hiring for areas of responsibility and ensure successful onboarding and training of all new hires.

• Apply Lean or Six Sigma tools and techniques to measure, analyze, improve, and control processes.

• Strong communication skills with customers to improve processes and help fulfill their needs.

• Perform other duties as assigned.

Requirements

Education and Experience

• Bachelor’s degree preferred

• 5 years related warehouse or distribution experience

• 3 years of supervisory experience and able to display core leadership skills

• Experience in an environment that implements process excellence initiatives, improving the overall quality, safety, and efficiency of operational processes.

Skills

• Must be able to effectively communicate to associates and other members of the management team

• Must be able to effectively coach associates

• Must be able to develop workflow strategies based on communicated needs of the building and relevant work groups

• Must have good conflict resolution skills

• Excellent organizational and administrative skills

• Must have excellent problem-solving skills

• Knowledge of warehouse and distribution functions

• Must have excellent computer skills and experience using warehouse management systems and Microsoft Office applications

• Strong time management skills

• Ability to create and maintain professional relationships with senior management, executive management, and corporate office personnel

Physical and Environmental Requirements

• Must be able to sit at a computer or desk for extended periods of time

• Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities

• Must be able to lift objects up to 50 lbs. without assistance

• Must be able to communicate using speech, sight, and sound with or without assistive device

• Must be able to stand, walk, stoop or crouch while performing daily activities of the job