What are the responsibilities and job description for the Utility Technician position at American Water?
Job Description
Job Title: Utility Technician
Posting Start Date: 11/5/25
Job Description:
Primary Role
Performs a variety of tasks in assisting and participating in the locating, laying, repairing, and extending underground water mains and distribution pipes.
Key Accountabilities
Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates
Job Title: Utility Technician
Posting Start Date: 11/5/25
Job Description:
Primary Role
Performs a variety of tasks in assisting and participating in the locating, laying, repairing, and extending underground water mains and distribution pipes.
Key Accountabilities
- Sets up barricades and places safety lights around work site to protect workers from street traffic.
- Jetting sewer mains with combo jet/vac machine.
- Televise sewer mains using CCTV sewer equipment.
- General checkouts of lift stations.
- Pump maintenance and investigative work.
- Responsible for GIS assets.
- Investigates complaints and determines corrective action per company procedure.
- Completes all necessary forms, sketches, field notes and uses maps and records.
- Drives vehicles and/or trucks in performance of general job.
- Obtains and records water meter readings in company’s service area to ensure accurate billing of customers’ accounts within established timeframes.
- Responds to customer inquiries accurately and professionally.
- Performs turn ons and turn offs as necessary.
- Responsible for PA1 Call mark outs.
- Sampling for IPP program.
- Performs any duties as assigned by supervisor or foreperson.
- Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to operations and maintenance.
- Working knowledge of distribution/collection systems.
- High school diploma or equivalent.
- Minimum 1 year in construction, plumbing, and/or building trades.
- Wastewater experience is a plus!
- As required. License requirements vary by state. Candidate must possess Class E Wastewater Distrbution License and Class B CDL or have the ability to obtain within 2 years of employment.
- This role requires a DOT physical and WorkSteps.
- Outdoor work during seasonal heat and cold, and other adverse weather conditions.
- Must be able to perform essential functions and meet the physical requirements for the position.
Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates
