What are the responsibilities and job description for the Utility Specialist position at American Water?
Job Description
Job Title: Utility Specialist
Posting Start Date: 3/31/26
Job Description:
Primary Role
Water System Work
You will:
Champions safety
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
Collaborates
Job Title: Utility Specialist
Posting Start Date: 3/31/26
Job Description:
Primary Role
- Responsible for installing and repairing of service lines, water mains and hydrants.
- May operate heavy machinery.
Water System Work
- Fix and maintain water meters
- Install or remove meters
- Flush fire hydrants
- Inspect valves
- Investigate water leaks
- Help repair main water breaks
- Turn water service on or off
- Handle maintenance requests
- Perform utility locates (mark underground lines before digging)
- Keep accurate maintenance records
- Maintain equipment and tools
- Work with contractors when needed
- Respond to customer questions or complaints
- Provide meter readings for billing
You will:
- Operate trucks, tools, and equipment
- Work outside in all weather
- Lift 50–100 pounds occasionally
- Work in confined spaces (manholes, utility pits)
- Must follow safety procedures
- Must comply with Indiana Department of Environmental Management (IDEM) regulations
- After 1 year, you will be on-call every 8–10 weeks for emergency work (1 week at a time)
- A minimum of a high school diploma or GED
- Water and/or wastewater certification(s) a plus
- Local travel within service territory
- Valid state driver's license required
Champions safety
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
Collaborates