What are the responsibilities and job description for the Sr Operator, Operations position at American Water?
Requisition ID: 110210
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About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
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Position Information:
Posted Range: $26.78 to $43.39 hourly
This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
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Primary Role
Under the supervision of the Operations Supervisor, responsible for operation and maintenance of water treatment, production, and distribution of facilities of the water system. Works safety and assures that water system meets compliance requirements through accurate record keeping, sampling, and required maintenance.
Key Accountabilities
Duties include daily operation and maintenance of water treatment and distribution facilities. The operator performs chemical adjustments and additions as required to ensure treatment meets regulated requirements. Monitors operation of the treatment plant and associated functions, maintains accurate record keeping, and takes water samples.
Responsible for responding to customer service orders, investigating customer leaks, repairing and locating service lines, locating main valves, maintaining fire hydrants, fire hydrant inventory and parts inventory, marking utility mark outs, obtaining bacteriological and other water quality samples, assisting with system flushing, and assisting with water main break repairs or replacement. Customer service duties include investigating customer complaints and inquiries, obtaining billing survey information, meter reading, and initiating and terminating customer water services.
Interacts with customers in the field when investigating customer inquiries and/or service leaks. Drives company vehicle. Provides on-call and emergency duty as needed. Maintains record keeping. Special projects and assignments as required.
Knowledge/Skills
Basic knowledge of water system construction, distribution, or plumbing background is desirable.
Water Treatment Operator and Distribution Operator certification is desirable.
Requires ability to communicate verbally and in writing with internal and external customers as well as the ability to accurately read and record meter readings and other related information and perform basic mathematical calculations.
Experience/Education
High school diploma, GED, or equivalent is required.
The position requires a valid California Class C Driver’s license with minimal moving violations.
Requires ability to communicate verbally and in writing with internal and external customers as well as the ability to accurately read and record meter readings and other related information and perform basic mathematical calculations.
- Required to wear PPE
Work Environment:
Requires daily walking and/or climbing on varied terrain. May require bending, stooping, kneeling, and digging with equipment.
Lifting to 50 pounds unaided may be required. Approximately 20 – 30% of the position is sedentary, either in the office or in a company vehicle.
May require the physical ability to perform labor-intensive activities such as digging, moving equipment, and working long hours in emergency situations.
Position has potential exposure to hazardous chemicals and requires the use of appropriate safety equipment.
Licenses & Certifications:
Water System Operator I require a T1 Water Treatment Certification and D1 Distribution Certification within one year of hire.
Candidates with skills and experience matching the role that are not currently T1, D1 certified may be considered for the position, if agreeable to the requirement.
Other:
- Repair/Replace mains
Repair/Replace service lines
Repair/Replace meters
Repair/Replace main valves
Repair/Replace fire hydrants
Repair/Replace curb stops
System flushing
Obtain bacteriological and other samples
Competencies
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $27 - $43