What are the responsibilities and job description for the Field Service Representative position at American Water?
Job Description
Job Title: Field Service Representative
Posting Start Date: 4/28/26
Job Description:
Work Information
Work Schedule is Wednesday to Sunday 7:00 a.m. to 3:30 p.m.
Field Service Representative rate of pay is $30.03 per hour.
This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.
In addition to compensation, you will receive a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water employees also receive learning opportunities and work experiences to grow professionally.
Primary Role
Executes and completes field customer service orders, reads water meters and records readings. Keeps meter reading equipment secure through completion of workshift. Inspects meters to see if seals are broken and reports condition, occupied homes where meter is not read, and any plumbing (immediately adjacent to meter) which may be in violation of the rules and regulations of the Missouri American Water Company. Operates a vehicle in the pursuit of these responsibilities.
Key Accountabilities
Inspects water service line installations by plumbers to ensure compliance with company rules. Collects water samples. Serves notices. Sets and removes water meters with or without remote meter reading attachments. Turns water on or off. Installs and changes recording charts. Installs, programs, and downloads data recording instruments. Take pressure readings. (0%) If directed by the company, accepts payment from customers in the manner and amount specified by supervision. Returns such payments to a designated company facility. When requested, assists in performing field locations of company facilities and customer-owned water service lines and appurtenances. (0%) When necessary, excavates at the "stop cock" or "corporation cock" on a customer-owned water service, to turn water on or off, repair or replace the stop cock, or realign stop box. Repairs damaged service line; installs or removes meters in meter boxes or vaults; repairs leaks in meter boxes or vaults; makes small street or yard repairs where excavations were made as related to field customer service work. (0%) Ensures that the vehicle assigned is kept stocked with necessary materials, tools, and equipment. Keeps vehicle, tools, and equipment clean and secure. Operates mobile telephone and two-way radio communication equipment. (0%) Investigates reported emergencies, such as water outages and/or water, main leaks/breaks or others not herein identified. (0%) Performs other duties as assigned by supervision. (0%)
Knowledge/Skills
Knowledge of company policies and procedures.
Experience/Education
High School diploma or equivalent required.
Competencies
Cultivates innovation
Collaborates
Champions safety
Customer obsessed
Drives Results
Nimble learning
Job Title: Field Service Representative
Posting Start Date: 4/28/26
Job Description:
Work Information
Work Schedule is Wednesday to Sunday 7:00 a.m. to 3:30 p.m.
Field Service Representative rate of pay is $30.03 per hour.
This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.
In addition to compensation, you will receive a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water employees also receive learning opportunities and work experiences to grow professionally.
Primary Role
Executes and completes field customer service orders, reads water meters and records readings. Keeps meter reading equipment secure through completion of workshift. Inspects meters to see if seals are broken and reports condition, occupied homes where meter is not read, and any plumbing (immediately adjacent to meter) which may be in violation of the rules and regulations of the Missouri American Water Company. Operates a vehicle in the pursuit of these responsibilities.
Key Accountabilities
Inspects water service line installations by plumbers to ensure compliance with company rules. Collects water samples. Serves notices. Sets and removes water meters with or without remote meter reading attachments. Turns water on or off. Installs and changes recording charts. Installs, programs, and downloads data recording instruments. Take pressure readings. (0%) If directed by the company, accepts payment from customers in the manner and amount specified by supervision. Returns such payments to a designated company facility. When requested, assists in performing field locations of company facilities and customer-owned water service lines and appurtenances. (0%) When necessary, excavates at the "stop cock" or "corporation cock" on a customer-owned water service, to turn water on or off, repair or replace the stop cock, or realign stop box. Repairs damaged service line; installs or removes meters in meter boxes or vaults; repairs leaks in meter boxes or vaults; makes small street or yard repairs where excavations were made as related to field customer service work. (0%) Ensures that the vehicle assigned is kept stocked with necessary materials, tools, and equipment. Keeps vehicle, tools, and equipment clean and secure. Operates mobile telephone and two-way radio communication equipment. (0%) Investigates reported emergencies, such as water outages and/or water, main leaks/breaks or others not herein identified. (0%) Performs other duties as assigned by supervision. (0%)
Knowledge/Skills
Knowledge of company policies and procedures.
Experience/Education
High School diploma or equivalent required.
Competencies
Cultivates innovation
Collaborates
Champions safety
Customer obsessed
Drives Results
Nimble learning
Salary : $30