What are the responsibilities and job description for the Superintendent, Field Operations position at American Water Works Service Company, Inc.?
Requisition ID: 110382
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About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
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Supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations.
- Supervise and coordinate regional construction, operations, and maintenance within established budget limitations. (10%)
- Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)
- Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)
- Obtains all required permits, licenses, rights of way, etc. required for proper compliance. (10%)
- May be involved in customer service related issues. (10%)
- Implement and foster the coaching and development of employees, including idea generation, within respective functional areas. (10%)
- Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets Supports manger to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
- Continue to reinforce the importance of developing a diverse workforce.
- Work collaboratively with other functional leads to mitigate business risks.
- Implement effective communications at all levels of our operations. Provide effective leadership that will enhance our abilities to be flexible to changing business environments. Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)
- Knowledge of the regulated water business and the regulations impacting the business.
- Knowledge of process and operational areas.
- Knowledge of union contracts and the ability to lead union workers.
- Knowledge of regulatory and compliance standards in the water utilities industry.
- Bachelors or equivalent experience
- Minimum 2-5 years experience in leadership utility operations.
- Monday - Friday 7:30am - 4:30pm
- Leads a team of 9 union members
- Indoor and outdoor environment.
- 24/7 Operations
- Local and occasional regional travel
- Valid State drivers license with the ability to pass a motor vehicle report.
- DS3 Water License is preferred, not required.
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