What are the responsibilities and job description for the Associate, Operations Services Specialist position at American Water Works Service Company, Inc.?
Requisition ID: 110339
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American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
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The Associate Specialist, Operations Services supports a range of services aiding operational service delivery, and implements practical, targeted solutions to drive business and operations performance improvement opportunities.
- Lead and/or support the delivery of projects to drive operational improvement and standardization.
- Provide support for state operations in the effective adoption and use of company-defined standardized operational systems.
- Assist with the due diligence and integration of new acquisition targets and closed acquisition transactions, as requested.
- Support the provision of state-owned customer service-related activities to deliver high-levels of customer service and address customer complaints.
- Analyze state- and district-level operational performance data provided by the centralized Operational Performance and Planning team, to identify opportunities for performance improvements within the assigned state of responsibility.
- Core professional competence in Service Delivery and project management within a related field, knowledge of utility operations, maintenance, and/or capital program management/delivery.
- Knowledge of contract administration.
- Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.
- Business acumen and judgment; knowledge of company procedures, policies and operations; knowledge of Change Management methodologies and techniques.
- Good knowledge of water and/or wastewater system state and federal regulatory requirements and standards.
- Excellent written and verbal communication skills (e.g., fluency in report writing and presentations.
- Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
- Basic project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).
- Bachelor’s degree in engineering, business, or related field desired. Equivalent role-related work experience in lieu of a degree will be considered.
- 2 years’ experience with a bachelor’s degree or 8 years’ experience without a bachelor’s degree in utility operations, customer service, or project management roles.
- Water / Wastewater experience preferred.
Up to 30%, as required.
Project Management certification preferred.
Primarily indoor office environment.
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