Water Mitigation Collections Specialist

Job Overview
We are seeking experienced Water Mitigation Collections Specialist to join our in-person team. This role is ideal for a professional with a solid background in water mitigation and restoration, familiarity with of IICRC S500 standards, Xactimate estimating software, and proven experience negotiating with personal property adjusters. You will be responsible for managing a high volume of invoices and claims, negotiating settlements, and ensuring payment is collected within 60 days.

Duties

• Submit finalized invoices for complete projects to the responsible party.
• Provide thorough documentation referencing IICRC S500 standards to support invoiced line items, especially those challenged by adjusters.
• Negotiate directly with personal property claims adjusters and/or property owners to reach fair and timely settlements.
• Act as the primary liaison between property owners, insurance adjusters, and American Water Damage throughout the claims and restoration process providing superior follow up and constant communication.
• Follow up on outstanding balances and ensure timely collection from insurance companies and/or homeowners.
• Maintain highly accurate and detailed records of all documentation, correspondence, and financial transactions throughout the mitigation and collection process.

Requirements

• IICRC Water Damage Restoration Technician (WRT) certification ore proven, relevant experience.
• Familiarity with the IICRC S500 standards.
• Proven experience negotiating with personal property adjusters.
• 2 years of experience working with Xactimate estimating software.
• Strong computer skills particularly working in a CRM
• Strong communication, negotiation, and conflict resolution skills.
• Demonstrated success in collections and insurance billing follow-up.
• Highly organized and capable of managing hundreds of claims and invoices simultaneously.
• Ability to work independently and maintain a high level of professionalism in the field.
• 5 YEARS EXPERIENCE MINIMUM

Join our team as a Restoration Claims Specialist and contribute to making a difference in the lives of our clients by restoring their properties with care and professionalism.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40 – 46 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Does your resume clearly demonstrate that you have the required certification and level of experience for the position you're applying for?

Experience:

• Water damage restoration: 5 years (Required)

License/Certification:

• IICRC Certification (Required)

Ability to Commute:

• Arlington, TX 76011 (Required)

Work Location: In person

Salary : $24 - $28