What are the responsibilities and job description for the Network Operations Center Engineer position at American Unit, Inc?
Network Operations Center (NOC) Engineer / Network Engineer
Location: Omaha, NE (Onsite - 5 days a week)
As a Network Operations Center (NOC) Engineer, you will support mission-critical network operations in a fully onsite, incident-management focused environment. You’ll monitor, troubleshoot, and help maintain network connectivity across routers, switches, core protocols, telecom/ISP services, and microwave radio communications. This role is ideal for a network professional who thrives in a fast-paced operations setting and is ready to support essential transportation, utility, telecom, or railroad systems.
This is a fully onsite role with a fixed second or third shift schedule:
- 3:15 PM–11:15 PM, or
- 11:15 PM–7:15 AM
The workweek will be either Sunday–Thursday or Tuesday–Saturday.
Responsibilities
- Monitor and support network operations from a NOC environment, responding to incidents, alerts, outages, and service-impacting events.
- Perform troubleshooting for network connectivity, routing, switching, and core network protocol issues.
- Support configuration, administration, and maintenance activities for routers, switches, and related network infrastructure.
- Coordinate with telecom vendors, utility providers, ISPs, and internal teams to resolve circuit, connectivity, and service issues.
- Assist with microwave radio communication support, including initial triage and escalation; general familiarity is sufficient, and deeper technical knowledge can be developed on the job.
- Support incident management processes, including issue identification, prioritization, documentation, escalation, and resolution tracking.
- Use Linux system administration knowledge to support network-related systems and operational tools.
- Communicate clearly during active incidents, providing timely status updates to stakeholders and technical teams.
- Help maintain operational documentation, runbooks, incident records, and knowledge articles.
- Support mission-critical environments where reliability, responsiveness, and attention to detail are essential.
- Collaborate with cross-functional teams to restore services quickly and reduce recurring incidents.
- Participate in shift-based handoffs to ensure continuity across network operations.
Qualifications
- Experience with general network administration, network configuration, and troubleshooting.
- Strong understanding of networking fundamentals, including routers, switches, and core network protocols.
- Experience working in a NOC, operations center, incident-management, or technical support environment.
- Familiarity with telecom vendor, ISP, WAN, or utility connectivity coordination.
- General familiarity with microwave radio communications; hands-on or deeper technical experience is a plus.
- Familiarity with Linux distributions and basic system administration concepts.
- Ability to assess incidents, troubleshoot under pressure, and escalate appropriately.
- Strong communication skills with the ability to coordinate across vendors, ISPs, technical teams, and stakeholders.
- Availability to work fully onsite on a fixed second or third shift schedule.
- Availability to work either a Sunday–Thursday or Tuesday–Saturday workweek.
- Preferred experience supporting railroad environments, train operations systems, Positive Train Control, or Centralized Traffic Control.
- Experience supporting other mission-critical transportation, utility, telecom, or infrastructure environments is highly valued.
- Strong sense of ownership, reliability, and follow-through in an operational support environment.