What are the responsibilities and job description for the Customer Service Representative position at American Tubing Int.?
American Tubing is seeking a Customer Service Representative to support our customers and assist with day-to-day order and account needs. This position works closely with customers, manufacturing, engineering, and quality to ensure excellent service and timely communication.
Responsibilities
- Process customer purchase orders and requests for quotes (RFQs)
- Enter and manage sales orders and customer forecasts
- Respond to customer calls and emails
- Communicate with manufacturing and engineering regarding customer needs
- Assist with customer complaints and coordinate with the Quality Department
- Maintain customer records and follow up on open issues
- Complete basic reports and other administrative duties
Qualifications
- Previous customer service or client support experience preferred
- Strong communication and customer service skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in Microsoft Office
- Advanced Excel skills, including VLOOKUP and Pivot Tables
- Detail-oriented and able to work well with multiple departments
- Bilingual English/Chinese language skills preferred, but not required
- H-1B visa sponsorship may be available for qualified candidates
Job Type: Full-time
Work Setting: On-site / Office
Pay: $21.30 - $22.42 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $21 - $22