What are the responsibilities and job description for the Services Operations Administrator position at American Tower?
Job Description
The Team
We are seeking a Services Operations Administrator to join American Tower’s U.S. Tower division’s Service Delivery organization’s Services Operations team. The Services Operations Administration team reviews, validates, and processes customers’ and/or vendors’ purchase order (“PO”) requests while ensuring the correct amounts are logged and billed. Day to day you will drive continuous process and performance improvements while acting as the primary point of contact for customers and/or vendors regarding POs, resolving exceptions when requests fail to process, and managing aging POs to maintain financial accuracy. You will drive success with internal customers by partnering cross-functionally to communicate best practices, develop and maintain consistent standards, and enforce policies related to key inputs and outputs of the cost and/or revenue administration processes.
Responsibilities
What You Can Offer Us
What You Need To Succeed
American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more https://www.americantower.com/us/careers/benefits
About Us
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
The Team
We are seeking a Services Operations Administrator to join American Tower’s U.S. Tower division’s Service Delivery organization’s Services Operations team. The Services Operations Administration team reviews, validates, and processes customers’ and/or vendors’ purchase order (“PO”) requests while ensuring the correct amounts are logged and billed. Day to day you will drive continuous process and performance improvements while acting as the primary point of contact for customers and/or vendors regarding POs, resolving exceptions when requests fail to process, and managing aging POs to maintain financial accuracy. You will drive success with internal customers by partnering cross-functionally to communicate best practices, develop and maintain consistent standards, and enforce policies related to key inputs and outputs of the cost and/or revenue administration processes.
Responsibilities
What You Can Offer Us
- Implement improvements to current processes to maximize efficiencies.
- Provide exceptional customer service to and partnership with the Operations and Accounting departments and to customers and/or vendors.
- Manage customer and/or vendor POs and serve as the main point of contact for related inquiries.
- Monitor the full customer and/or vendor PO lifecycle, including tracking statuses and managing closures, cancellations, or extensions and/or ensuring accurate accounts receivable transactions, credits, and Oracle budgets.
- Validate customer and/or vendor requests to ensure they are completed on time, align with business guidelines, and are financially accurate.
- Review and reconcile pass-through costs to ensure correct billing and contract compliance, and/or review and analyze reports for invoicing, fees, and customer POs.
- Identify and resolve PO exceptions, collaborating with internal teams and escalating when needed.
- Support project setups and fee validations and contribute to best practices and consistent standards.
What You Need To Succeed
- Bachelor’s degree in Business, Finance or Supply Chain, or equivalent work experience required.
- Between 1–2 years of related experience required.
- Oracle and Microsoft Office Suite experience required.
- PO management or financial processing experience preferred.
- Excellent written and oral communication skills, with an ability to present ideas and information clearly and confidently.
- Approximately 5% travel may be required to support the position’s responsibilities.
- Excellent problem-solving skills with a proactive approach to issue resolution and strong focus on customer service.
- Strong attention to detail and ability to validate financial data.
- Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team to meet requirements and deadlines.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more https://www.americantower.com/us/careers/benefits
About Us
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
Salary : $20 - $25
