Payroll & Operations Administrator

ERSG is seeking a detail-oriented and proactive Payroll & Operations Administrator to join our Operations team in the U.S. This role is ideal for someone who thrives in a fast-paced environment, enjoys juggling multiple priorities, and is passionate about delivering high-quality administrative and logistical support across a dynamic business.

You’ll play a critical role in supporting our day-to-day operations, contributing to everything from contractor payroll, onboarding, compliance coordination & finance. If you’re a fast learner, strong communicator, and natural problem-solver with prior experience in finance and operations, we’d love to hear from you.

Responsibilities include:

• Support the main Operations centre (Orlando) with the processing of Payroll & Finance related transactions. Payrolls are high-volume and processed on a bi-weekly basis via ADP. The Accounts Receivable function is high-volume and adheres strictly to client requirements.
• Verify timekeeping records and ensure compliance with company policies and applicable wage and hour laws.
• Identify and recommend process improvements to increase efficiency and accuracy.
• Serve as the primary contact for all Boston contract & timekeeping and payroll-related questions. Escalating complex issues to the wider team as needed.
• Maintain records in timesheet and compliance systems; support the transition to a new integrated platform.
• Oversee contractor onboarding tasks such as background checks and drug testing.
• Book and monitor contractor travel arrangements and ensure timely payment of travel-related invoices.
• Collaborate with external vendors to troubleshoot urgent or time-sensitive operational issues.
• Prepare and issue contracts for candidates and clients, using templates provided by the legal team. Ensuring that all contractor compliance documentation is accurately collected and maintained in line with regulatory requirements.
• Manage contract renewals, documentation, and communication with clients and contractors.
• Support other operational initiatives and special projects as required.
• Manage general office tasks including supply ordering, vendor coordination, mail handling, and ad hoc support.

About you:

• Fluent in English; additional languages are a plus.
• Prior Payroll & Finance experience required (ideally within the staffing sector).
• Proficiency in Microsoft Office Suite; experience with Bullhorn, ADP, Sage and RSM InTime would be preferred.
• Problem-solving mindset supporting the team to deliver exceptional service delivery focused on continuous improvement in a fast-paced environment.
• Highly detail-oriented with excellent organizational and multitasking abilities.
• Ability to communicate effectively both orally and in writing.
• Able to perform well under pressure with the ability to meet tight deadlines.
• Able to work independently as well as collaboratively in a team setting.
• Prior experience in Operations & Finance or similar roles desired.