Billing Specialsit

Billing Specialist Position Overview

Are you someone who takes pride in paying attention to detail and genuinely enjoys working as part of a close-knit team? If so, we'd love to meet you.

We're looking for a Billing Specialist to join our office team here in Louisville. This is a full-time, in-office role paying $20–$23/hr, and you'll work directly alongside our Accounts Receivable Manager — a collaborative, supportive partner who is invested in your success from day one. Together, you'll own the billing cycle for our Louisville and Lexington service departments. You’ll make sure customers are invoiced accurately and on time and that nothing falls through the cracks at month-end. You’ll also assist our Accounts Receivable Manager with collections.

This role is a great fit for someone who is organized and precise in their work and comfortable communicating with both internal teammates and customers. If you're the kind of person who takes initiative, stays flexible when priorities shift, and brings a positive attitude to every interaction — you'll fit right in here.

What You'll Do

Invoice Preparation and Issuance

• Generate and send invoices to customers within 48 hours of completed roofing services
• Verify job completion status and coordinate with internal team members for confirmation
• Ensure each invoice reflects the correct service date, job reference, and scope of work
  
  

Accuracy Verification

• Review job specifics, materials used, and labor hours to confirm they align with invoice details
• Identify and correct discrepancies before invoice generation and transmittal
  
  

Data Entry and Systems Management

• Enter invoice data accurately into invoicing and accounting systems
• Maintain up-to-date customer billing records
  
  

Financial Close Support

• Collaborate with the AR Manager and finance team to ensure all billings are completed by month-end
• Track unbilled jobs and follow up with operations to minimize revenue leakage
• Assist with billing reports and internal review practices
  
  

Customer Communication and Issue Resolution

• Reach out to customers when billing information is missing, incorrect, or unclear
• Clarify billing terms, explain charges, and resolve disputes professionally and promptly
• Document all communication to maintain billing transparency
  
  

Aging and Collections Support

• Assist the AR Manager with sending notices and communicating account status with customers
• Accept and process credit card payments
• Notify department heads and operations managers of issues delaying payment
  
  

Phone Support

• Assist the front office in fielding incoming calls
• Serve as phone reception for the AR department
  
  

What We're Looking For

• Prior experience in billing, accounts receivable, or a related administrative role preferred but not required
• Proficiency with computers; ability to learn new systems quickly
• Strong attention to detail and accuracy in data entry
• Clear, professional written and verbal communication skills
• Ability to manage multiple priorities and adapt as needs change
• A team-first attitude and a warm, professional demeanor
• Excellent customer service skills
  
  

What We Offer

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays