Scheduling Coordinator

Who We Are:

American Repair Maintenance (ARM) began over 30 years ago as a small two-person operation to service several premier video stores. Since that time, we have evolved into a data-driven, full-service repair, and preventative maintenance partner across all trades serving over 20,000 locations in the US of some of the finest retail brands. We are more than just a repair and maintenance company. We are a strategic partner for our clients as we continue to innovate and grow our organization. We work hard to put our customers’ needs first, support our team members with a dynamic culture, provide great benefits, and create technology-enabled work processes that make their jobs easier. We know that our strong commitment to people is what sets us apart along with our strong core values that guide our day-to-day operations. These core values ensure we are moving in the right direction. They are:

• Authenticity in Action: Do what you say. Own what you do.
• Raise Each Other Up: When our people thrive, ARM thrives.
• Momentum Together: Keep showing up. Keep growing. Keep going.

Who You Are:

We are currently searching for a Scheduling Coordinator to join our team. This is a great opportunity for an organized, detail-oriented professional who thrives in a fast-paced, high-volume environment and excels at strategic planning, workforce coordination, and regional capacity management. In this role, you will plan and establish Field Technician schedules to meet customer demands and drive overall company efficiency. Specifically, you will:

• First and foremost, resonate with our mission, vision, and values as an organization and foster a culture of accountability within our workforce that reflects these values.
• Respond to customer inquiries promptly and refer clients to the appropriate channels to ensure timely and efficient service resolution.
• Make special service arrangements as necessary to meet unique client needs or urgent operational demands.
• Ensure that the quality of all services provided meets required metrics and service level agreements (SLAs), monitoring compliance and escalating issues as needed.
• Contribute to the development of processes and workflows to make service delivery more efficient and organized.
• Manage workflow and distribute work orders from previous and new workflows to the appropriate technicians based on availability, skill, and geography.
• Work closely with supervisor(s) and other team members to assign the correct technician on complex or specialized jobs requiring additional expertise.
• Manage technician capacity effectively to accommodate all work orders with minimal subcontractor usage.
• Communicate all long-term and short-term capacity shortages for assigned geographical areas to supervisor(s) and relevant leadership.
• Effectively manage the routes of all assigned technicians, tracking response times and mileage efficiency to optimize service delivery.
• Maintain accurate records of scheduling activity, work order status, and technician assignments within company systems.

Required Skills/Abilities:

• GED or High School Diploma.
• 1 years of customer service experience.
• 1 years of experience in a related field such as production scheduling, logistical dispatching, high-volume logistics, routing, construction project coordination, or high-volume data entry.
• Demonstrate proficiency in Microsoft Office Suite and technology tools for scheduling, inventory, and communication purposes.
• Show a demonstrated ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
• Experience with data analysis and data visualization tools preferred.
• Leverage familiarity with workforce management, scheduling software, or field service management platforms to drive technician efficiency.

What You’ll Get:

Besides working with a great team in a stable and fast-growing company, you’ll receive a competitive hourly base pay rate, along with:

• Competitive medical, dental, and vision insurance
• Optional Life and long-term disability insurance
• Optional Voluntary AD&D and short-term disability insurance
• 401(k) 
• Paid time off
• 6 paid company holidays
• Hybrid work schedule

Equal Employment Employer