Customer Service - New Accts/ Trans Assoc

Customer Service - Operations - New Accounts/Transition Associate

 Would you like to have an impact on the future growth and profitability of a competitively strong financial services firm?   At American Portfolios, we operate in a team-based environment, made up of diverse associates who are passionate, innovative and focused.  We’re proud of our history, stability and proven track record of success. American Portfolios has made the Inc. 5000 list of fastest-growing, privately-held firms in the U.S. year after year, was awarded the Broker/Dealer of the Year* by Investment Advisor magazine, and named one of the best companies to work for by the New York State Society for Human Resources Management and the Best Companies Group.

Sound like a company you’d like to join?   American Portfolios (AP) has an immediate need for a business services specialist. In this role, you will reports directly to the business services supervisor, for whom you will serve as backup in the new accounts and transitions areas of the business services department. You will be responsible for tracking Salesforce tickets, as well as auditing and acting as a liaison for AP’s newly-affiliated advisors. This role will require you to support the business services department in the processing, review and interactive completion of New Account Forms (NAFs) and new account information for both hardcopy forms and through the firm’s main operating system, STARS. You will also conduct homeland security checks for new clients, scan all incoming hardcopy NAFs, opens brokerage accounts through STARS, and provide support and training to affiliated financial advisors in the field on STARS.

 Responsibilities

• Serve as a one-stop-shop liaison service for newly affiliated financial advisors
• Assist in the coordination and implementation of candidates transferring to AP by creating spreadsheets to transfer affiliated advisors’ books of business
• Produce and collate transfer and any account opening paperwork
• Process, prepare and follow up on all  account transfers and incoming change of broker/dealer (B/D) requests, branch address change requests, advisor account change requests and termination of advisors in back office systems 
• Follow up on all outgoing requests 
• Create affiliated advisors’ identification numbers and enter them into back office systems
• Maintain management company contact listings
• Act as a liaison for new advisors and the firm’s business services trainer
• Operate within the company’s core operational new accounts platform and other key technology programs, including Pershing’s NetX360 and Albridge
• Review all new account information for completion and accuracy
• Input and review New Account Forms (NAFs) in the firm’s main operating system, STARS
• Utilize the STARS Business Processing Module (BPM) to blotter transactions when necessary
• Process requests in STARS to open brokerage accounts and managed accounts through AP’s clearing firm
• Upload managed accounts to Pershing’s Managed Investments System
• Create requests for Info Direct and Advent Feeds for managed accounts
• Create tickets through Salesforce ticketing system to assist affiliated financial advisors with any questions or inquires
• Coordinate team projects when necessary
   
   

Job Requirements

• Detail oriented with excellent communications, customer service and organizational skills 
• Ability to multi-task and keep up with industry demands
• Proficiency in Microsoft Excel, Outlook and Word

Education and Experience

• Bachelor’s degree
• One year of experience in a business setting

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. American Portfolios provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.   To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at will” basis.

*Based on a poll of registered representatives conducted by Investment Advisor magazine. Broker/dealers rated highest by their representatives are awarded “Broker/Dealer (B/D) of the Year.”