What are the responsibilities and job description for the IT Support Specialist – Implementation position at American PCS Inc?
About Us
American PCS Inc. provides strategic IT services to nonprofits, mid-sized, and large businesses. We specialize in managed IT, cybersecurity, and co-managed solutions, with a strong focus on customer service and seamless technology transitions. Our mission is to empower organizations through reliable, secure, and scalable IT support.
Job Summary
We’re looking for a personable and motivated Implementation Specialist to join our team. This entry-level role is ideal for recent graduates with an IT-related degree who are eager to gain hands-on experience in client-facing technology deployment. You’ll be responsible for setting up new computers and onboarding users, ensuring smooth transitions for our clients.
Responsibilities
- Deploy new computers and configure user environments for client organizations.
- Provide onsite and remote support during implementation and onboarding.
- Collaborate with internal teams to ensure seamless integration with existing systems.
- Train end-users on basic system usage and best practices.
- Document deployment processes and maintain accurate client records.
- Troubleshoot and resolve basic hardware and software issues.
- Represent American PCS with professionalism and empathy in client interactions.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field - or equivalent experience.
- Strong communication and interpersonal skills.
- Basic knowledge of Windows OS, hardware setup, and networking fundamentals.
- Ability to work independently and collaboratively.
- Willingness to learn and grow within a dynamic IT environment.
What We Offer
- Exposure to multiple departments and technologies.
- Opportunities for career advancement.
- Supportive team culture and mentorship.
- Competitive benefits package (Health, Dental, Vision, and Retirement)
- Real-world experience in client-facing IT support.
Ready to launch your IT career with a company that values service and innovation?
Apply now and become part of the American PCS mission to deliver technology with heart.
How to Apply
Interested candidates must complete our problem-solving assessment:
https://assessment.testgorilla.com/testtaker/publicinvitation/e04a68ba-3ab3-425d-987f-0f5c021926e4
Resumes submitted without a completed assessment will not be reviewed.
Job Types: Full-time, Permanent
Pay: $20.00 - $23.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Ability to Commute:
- Omaha, NE 68102 (Required)
Work Location: In person
Salary : $20 - $23