Research & Quality Operations Administrator

Career Title: Research and Quality Operations Administrator

Department: Research and Quality

Salary: Competitive salary commensurate with experience

FLSA: Non-Exempt

Note: Union Dues are 1.44% of bi-weekly pay

Career Summary

The American Nurses Enterprise (ANE) is seeking to hire a Research and Quality Operations Administrator

The Research and Quality Operation Administrator provides professional administrative and operational support to the Institute for Credentialing Research and Quality Management team to ensure the successful implementation of programs and projects, under the direction of the Department Director.

Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses™. Our goals are to (1) Elevate the Profession of Nursing Globally

• Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career.
  
  

What You Will Do

Program Support:

• Develops and maintains calendars, provides phone coverage, and handles travel arrangements for the Team Members.
• Receives screens, prioritizes, and delivers/forwards departmental mail, telephone calls, and other requests. Determines nature of request and handles independently or directs request to appropriate alternate contact.
• Prepares itineraries, agendas, and advisory memos to assure logistical support for assigned areas of responsibility.
• Orders supplies and equipment as needed to support the departments.
• Create and maintain tracking documents for existing and planned programs, including timelines, next steps, and key deliverables.
• Provides general assistance to the Team to support the implementation, execution, and evaluation of programs.
• Tracks and maintains operational information in compliance with ISO standards.
• Follows established policies and procedures for handling sensitive documents and confidential matters.
• Processes invoices, prepare reports, letters, memoranda, and other assorted documents required to support the departments.
• Communicates with partners and contractors on missing deliverables.
• Supports ad-hoc Research and Quality projects as needed.
• Supports the “Practicum Experience” Program on operational and legal aspects.
  
  

Document Development

• Meets with teams and develop policies and procedures for the department or in support of Enterprise research and quality needs, following instructions guidelines and templates.
  
  

Meeting Support

• Oversees all aspects of meeting planning, including scheduling, agenda dissemination, note taking and distribution together with meeting leads.
• Supports team meetings following team leads directions.
  
  

Communications Support

• Provides support in the creation and distribution of communications materials.
• Drafts communications, reports and, presentation materials.
• Edits and formats various written content and presentation.
• Routinely reviews website and social media channels for opportunities to update content and ensure consistent messaging.
• Interacts with customers, volunteers, and staff using professional, courteous interpersonal skills.
• Presents courteous and professional appearance, demeanor, and attitude to all members of the ANA Enterprise staff, elected and appointed officials, vendors, guests, and all other contacts.
  
  

Quality Management Accountability

• Monitors quality, effectiveness, and efficiency of all aspects of the Research & Quality Institute operations and identifies quality assurance opportunities for improvement.
• Proactively evaluates requirements and needs to consistently improve operations activities.
• Implements process and technology improvements.
• Develops and revises tools, resources, and documents to support the application and review process.
  
  

ISO Certification Commitment

• Maintains a current knowledge base regarding the requirements for International Standards Organization (ISO) certification.
  
  

What You Bring To The American Nurses Enterprise

Education

• Bachelor’s Degree preferred, Associate Degree or equivalent required.
  
  

Related Work Experience

• 1-3 years of experience providing administrative/operational support in mission driven organization
  
  

Other Skills Required

• Skill and ability to adapt to change and to be a self-starter
• Excellent written communication skills.
• Outstanding organization skills.
• Excellent time and self-management skills
• Flexibility in dealing with changing priorities and demanding workload.
• High attention to detail
• Experience in mission-driven non-profit organization
• Graphic design, website, and social media skills a plus
• Strong Microsoft Office experience
• Experience with Ariba and NetSuite software a plus
  
  

What ANE Offers You

Join us and support more than 5 million Registered Nurses in the United States.

Every role within ANE contributes to a healthier world through The Power of Nurses™.

An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care.

Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB)

Be a role model for embracing and empowering the uniqueness of every employee.

Continuously innovating through creative and strategic initiatives.

Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more.

Commitment to your career development and advancement through ANE learning and development programs (internally and externally).

Work Schedule

Hybrid employees must work a minimum of 20% in the office.

Location:

ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906

Learn More About The American Nurses Enterprise

https://www.nursingworld.org/ana-enterprise-jobs/

https://www.linkedin.com/company/american-nurses-association

The American Nurses Enterprise

Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF).

Equal Opportunity Employer

The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.