IT Systems Administrator

WHO WE ARE

At American Meadows (AMC), our purpose is “Doing Good Through Gardening.” We make people happy and the earth better by providing gardeners with the products, knowledge, and experience they need to succeed. With over a decade of growth, we are passionate about helping both new and experienced gardeners build confidence through high-quality products, a customer-first ecommerce experience, and a knowledgeable, engaged team.

WHO YOU ARE & WHAT YOU’D DO

As IT Administrator, you’ll ensure employees have reliable, secure technology. You’ll own user support and systems administration, maintain performance and security, and partner with the Director of Technology to scale effective IT solutions.

If interested, review the accountability matrix, submit your resume, and complete Step 1 in the application section.

HOW TO APPLY

Step 1:

We’re an organization of ~100 users. Provide an example of how you would evaluate which IT functions should be in-house vs. outsourced. What factors would you consider, and why?

Keep it concise. Include your resume, but focus on this response.

ACCOUNTABILITIES & SUCCESS MEASURES

IT Infrastructure & End-User Reliability (30%)

Ensure reliable performance of hardware, systems, and local IT environment. Manage lifecycle, updates, and support to minimize disruption.

Deliverables | Frequency:

• Helpdesk queue within SLA | Daily
• Device lifecycle plan | Quarterly / Ongoing
• New hire setup complete before Day 1 | Per hire
• OS & security patches | Monthly
• Asset inventory audit | Quarterly
• Uptime monitoring | Ongoing
• Incident log w/ root cause | Monthly

Security, Risk & Vendor-Managed Systems (20%)

Own security posture and Microsoft infrastructure health. Coordinate with vendors while maintaining accountability for outcomes.

Deliverables | Frequency:

• M365 security review | Monthly
• Server patch verification | Monthly
• Security roadmap | Annual / Trimester
• Pen testing & remediation tracking | Annual
• Access control audit | Quarterly
• Backup validation | Quarterly
• Incident response documentation | As needed / Quarterly
• Security training | Semiannual
• Vendor reviews | Semiannual

Microsoft 365 Platform Enablement & Automation (30%)

Manage and optimize M365 to improve productivity and efficiency. Govern users, permissions, and automation.

Deliverables | Frequency:

• User & license report | Monthly
• Permission structure updates | Quarterly
• Collaboration governance standards | Annual / Ongoing
• Automation pipeline (Power Automate) | Quarterly
• Automation deployment w/ ROI | Ongoing
• Feature adoption report | Semiannual
• Platform roadmap | Annual / Quarterly
• Training & documentation | Quarterly

Business Systems (ERP, BI & AI Enablement) (20%)

Support ERP (Acumatica), BI, and emerging AI tools. Ensure systems are stable, accurate, and aligned with business needs.

Deliverables | Frequency:

• ERP health & vendor log | Monthly
• ERP config & permissions audit | Quarterly
• UAT coordination | As needed
• ERP incident log | As needed / Quarterly
• Data integrity review | Monthly
• Power BI validation | Monthly
• BI & AI backlog | Quarterly
• Documentation library | Ongoing

REQUIRED QUALIFICATIONS

• 5 years IT support/admin in multi-user environment
• Experience with M365 or Google Workspace
• Identity & access management (MFA, SSO, onboarding/offboarding)
• Endpoint/device management (Mac/Windows)
• IT security fundamentals (phishing, patching, encryption)
• Ticketing systems & SLA management
• Vendor coordination experience
• Strong communication & customer-service mindset
• Interest in gardening (or willingness to learn)

NICE-TO-HAVE QUALIFICATIONS

• Certifications (CompTIA, Microsoft, etc.)
• Network infrastructure experience (switches, VLANs, DNS/DHCP)
• Firewall experience (VPNs, rules, monitoring)
• Linux support familiarity
• Cloud/DevOps exposure (AWS/Azure/GCP, CI/CD, Git)
• Scripting/automation (PowerShell, Bash, Python)
• Security/compliance experience

PHYSICAL REQUIREMENTS

• Sit/stand for extended periods
• Perform repetitive tasks (typing, mouse use)
• Use standard office equipment
• Occasionally lift 10–25 lbs
• Read screens/documents clearly
• Communicate effectively in person and virtually

OUR CULTURE

We celebrate differences and foster an inclusive, fun environment. Expect costumes, gardening gear, dogs, yoga, taco trucks, memes, and “Don’t Stop Believin’.”

THE PERKS

• Health, dental, vision (company contributes)
• Retirement plan matching
• Life & disability insurance
• HSA, EAP, education discounts
• PTO and work-life balance focus
• Learning opportunities
• Incentive payouts
• Product discounts & seasonal giveaways

EQUAL OPPORTUNITY

American Meadows is an Equal Opportunity Employer. Accommodations are available upon request—contact jobs@americanmeadows.com.