What are the responsibilities and job description for the Trade & Design Concierge - High Point, NC position at American Leather Operations LLC?
FACTORY UNLIKE ANY OTHER
The American Leather factory is unique in the furniture industry. It allows us to create custom luxury furniture in Dallas, Texas, and deliver it to consumers' homes via our retail partners in about 30 days. Blending the best in technology, efficiency systems, and state-of-the-art craftsmanship allows us to offer the most beautiful styles, innovative mechanisms, and various custom options.
Each valued operations team member is key to upholding American Leather's commitment to quality, workmanship, and service. We look forward to receiving your application to join our exceptional team.
SUMMARY
Located in High Point, NC, American Leather is looking for a dynamic, versatile professional to join our team as a Trade & Design Concierge, with a focus on our Brand.
Our ideal candidate will have a strong creative flair, a passion for delivering exceptional customer experience, and excellent project management skills.
PRIMARY RESPONSIBILITIES:
- Maintain strong relationships with existing clients, ensuring high levels of customer satisfaction.
- Serve as primary in-house point of sales contact for high-profile clients, offering personalized & attentive service.
- Coordinate special requests & handle client inquiries promptly & professionally.
- Maintain in-depth knowledge of the brand’s products, customization services, & company as well as industry trends.
- Execute & oversee projects & trade customer orders from concept to completion.
- Coordinate with cross-functional teams to ensure all aspects of each order are compatible and fulfill client requirements.
- Communicate project status and reporting to management, sales teams, and customers during project lifecycles.
- Project management for all design and trade custom order processes and ensure smooth communication and order functions.
- Asset management for sales materials, swatch needs, and customer sales tools.
Requirements & Skills:
- Bachelor’s degree in Marketing, Sales, Project Management, or a related field.
- Proven experience in high-level customer service and project management roles.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and manage multiple responsibilities effectively.
- Interest in design trends and industry best practices.
- Professional demeanor with a focus on client satisfaction.
- Strong problem-solving skills and the ability to handle complex projects.
Some great perks and benefits you will receive:
- Competitive compensation and health insurance include medical, dental, vision, life, short/long-term disability, a flexible spending account, and a 401k plan. We also have an on-site wellness/fitness center that includes free personal training 2 times a week and yoga sessions once a week.
