JOB TITLE:  Customer Service/Order Entry

DEPARTMENT: Administrative 

FLSA STATUS: Non-Exempt

LOCATION: Corporate Campus, Conover N.C.

SCHEDULE: Monday – Friday 8am to 5pm

Overtime may be required beyond the posted work schedule and may vary on a weekly basis. We are continuing to grow and are currently hiring for multiple full-time positions offering consistent 40–45 hour workweeks, no Saturday schedules, and a comprehensive benefits package. Employees receive free access to our onsite healthcare clinic beginning on day one for themselves, their spouses, and children. Additional benefits include two company-wide shutdown weeks each year, paid vacation time, and the opportunity to build a long-term career with a stable and growing company.

SUMMARY: The Customer Service/Order Entry associate will report to the Customer Service Manager. Work directly with Team Leader, Sales Representatives and Customers via phone calls, & emails.

PRIMARY RESPONSIBILITIES

• Able to work in a fast paced – professional office environment
• Respond to customer inquiries regarding shipping availability, production availability, price quotes, production information, etc.via fax, telephone & email
• Input repair orders using company software, input quotes, data entry
• Able to make decisions to facilitate the resolution of customer issues
• Assist Account Executive Team Leader as needed 
• All other duties as assigned

KNOWLEDGE SKILLS & ABILITIES

• Prior customer service experience required with high end furniture manufacturing experience preferred
• Excellent communication skills: telephone, email, in person
• Word/Excel/Power Point/IBM notes knowledge
• Able to handle multiple tasks & work in a fast paced, concentrated environment
• Able to work in an open team environment
• Able to work with different types of personalities and different levels of management

MINIMUM REQUIREMENTS

• 3-4 years Customer Service experience required
• Furniture manufacturing experience preferred
• Ability to work full time
• Great telephone skills & voice
• Effective communication skills
• Good organizational skills and detailed oriented
• Perficient with Microsoft Office / Outlook
• Positive attitude

EFFORT

• Computer and general office work
• Long periods of sitting at a desk and on the phone
• Able to work independently

Physical Requirements & Work Environment

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties are performed primarily in an office environment at a desk in front of a computer within an office setting, must be able to remain in a stationary position 90% of the time, moderate noise levels, and minimal adverse conditions. Must be able to operate general office equipment. Regularly required to walk, stand, bend, twist, reach with hands and arms, stoop, kneel and crouch. Raise and lower an object from one level to another, less than 15 lbs. Good (corrected) eyesight and hand/eye coordination. May also require visits to Plant production facilities/areas- where an employee may be exposed to moving mechanical parts, dusts and weather conditions and standard hazards within a manufacturing plant. Safety precautions and personal protective equipment must be always maintained.

Our facilities and offices maintain good housekeeping practices to eliminate hazards to employees to the extent they are practicable and encourage employees to maintain good hygiene practices.