What are the responsibilities and job description for the COM / Order Entry Specialist position at Rock House Farms (RHF)?
Position Summary
COM (Customers Own Material) / Order Entry Specialist processes the fabric and maintains communication with our customers throughout the manufacturing process and is also responsible for inputting complex orders into SAP ensuring customers' orders can be produced, shipped & invoiced correctly.
Position Details
- Match COM receipt tickets on the website
- Identify fabrics to a specific order
- Check the identified fabrics to confirm if the yardage is correct
- Check the fabric for any needed special handling (backing etc..)
- Process Customers Own Material in SAP
- Determine and release all orders that are complete and ready to release
- Work directly with customers either by phone or email
- Process and send out written communication to our customers and to outside vendors
- Ensure that all necessary data is being entered and maintained
- Must verify and edit data as needed
- Insuring pricing is accurate for all orders including promotional and sale periods and that the customer meets all requirements
- Must be able to learn a large and complex product line while understanding the product construction and pricing nuances for each item and customer
- Outstanding computer skills including Office, SAP, communication systems
- The individual must be detail-oriented and precise
- Comfortable working in and being involved in a team environment
- Excellent communication skills with individuals at all levels
- SAP knowledge is desired, or experience working on major processing systems
- Ability to develop, document, and implement procedural changes
Position Requirements
- Problem solving, investigative and brainstorming skill required
- Must have strong oral & written communication
- Must be able to work individually & in a team environment
- Must be able to communicate with Plant Supervisors, Customer Service, as well as customers & vendors
- Flexibility to multiple tasks
- Fabric knowledge a plus
- Cutting and sewing knowledge a plus
- Learns quickly and independently
- SAP knowledge a plus
- Excel knowledge a plus
Physical Requirements
The physical demands and work environment expectations described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Prolonged periods of sitting and performing repetitive tasks, including but not limited to computer and telephone usage
- Must be able to work in noisy environments
- Frequently lifting/carrying objects up to 10 lbs.; on occasion up to 25 lbs.