Office Administrator

American Jewelry and Loan is a fourth-generation, family-owned specialty retailer and pawn operation and one of Detroit's most recognized names in the business. With five locations across the metro area, we are a fast-paced, high-volume business serving thousands of customers every day. Our team is close-knit, driven, and proud of the community we serve. We are looking for a sharp, organized professional to join us in a key operational role supporting our leadership team and HR functions.

The Office Administrator / HR Support & Executive Assistant is a multi-faceted role that blends day-to-day administrative operations, light human resources duties, and direct support to company leadership. The right candidate is highly organized, detail-oriented, and comfortable working in a dynamic retail and financial services environment.

This is an in-office, hands-on role — not a remote position.

HR & Onboarding Support

•      Manage new hire paperwork from offer through onboarding completion, including I-9 verification, W-4, direct deposit, and company policy acknowledgments

•      Maintain accurate and confidential employee files (physical and digital)

•      Coordinate with managers on scheduling, start dates, and onboarding logistics

•      Support unemployment insurance (UIA) claims process, including gathering documentation, responding to agency requests, and tracking claim status

•      Assist with employee relations matters and escalate to ownership as appropriate

Compliance & Financial Operations Support

•      Assist with IRS Form 8300 (cash transaction reporting) training, tracking, and recordkeeping to ensure compliance with federal requirements

•      Support vehicle and car dealer transaction documentation — including title paperwork, bill of sale records, and related filings

•      Maintain organized filing systems for regulatory and financial records

Executive & Administrative Support

•      Provide direct administrative support to ownership and senior management

•      Manage scheduling, correspondence, and follow-up on action items

•      Draft communications, memos, and internal documents as needed

•      Coordinate vendor relationships and office supply procurement

•      Handle confidential information with the highest level of discretion

•      Assist with special projects and operational initiatives as assigned

Required

•      5 years of experience in office administration, HR support, or executive assistant roles

•      Strong organizational skills and ability to manage multiple priorities simultaneously

•      Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

•      Excellent written and verbal communication skills

•      Ability to handle sensitive and confidential information with professionalism

•      Comfortable working in a fast-paced, high-volume retail or service environment

Preferred

•      Experience with UIA (Michigan Unemployment Insurance Agency) claims process

•      Familiarity with IRS Form 8300 cash reporting requirements

•      Background in pawn, retail, automotive, or financial services

•      Experience with QuickBooks, payroll platforms, or HRIS systems

•      Associate's or Bachelor's degree in Business Administration, HR, or related field

•      Competitive salary, commensurate with experience

•      Health benefits available

•      Paid time off

•      Employee discount

•      Stable, established company with a strong local brand