| Job Description | Preferred Qualifications - Experience with one or more domains: Cloud (Azure/AWS/Google Cloud Platform), Data & Analytics, AI/ML, Security & Identity, FinTech/Payments, E-commerce, or Enterprise SaaS.
- Certifications: PMP, PMI-ACP, CSM/SAFe, or AWS/Azure/Google Cloud Platform cloud certifications.
- Familiarity with SRE practices (SLIs/SLOs/Error Budgets), observability, and cost optimization (FinOps).
- Experience with compliance standards relevant to your industry (e.g., PCI DSS for payments, HIPAA for healthcare).
Core Competencies - Technical Depth: Can engage on architecture, APIs, data pipelines, cloud infra, scalability, and operational readiness.
- Systems Thinking: Understands end-to-end flows and how changes ripple across ecosystems.
- Execution Excellence: Drives predictability, eliminates blockers, and ships outcomes-not just artifacts.
- Influence Without Authority: Builds alignment across teams with different incentives.
- Decision Quality: Frames trade-offs with data; chooses scalable long-term solutions.
- Customer & Business Focus: Links technical delivery to measurable business value and user impact.
Primary Responsibilities Program Strategy & Planning - Translate business objectives into clear program charters, scope, success metrics (OKRs), and value hypotheses.
- Develop integrated plans (roadmaps, timelines, dependency maps, resource plans) for multi-team initiatives.
- Facilitate prioritization with Product and Engineering; run quarterly/PI planning (Scrum/SAFe, as appropriate).
Execution & Delivery - Own program schedules; track against milestones; manage critical path, dependencies, and scope changes.
- Run cadences: stand-ups, scrum-of-scrums, release planning, risk reviews, and post-mortems.
- Drive release readiness with engineering, QA, security, and operations; enforce change management.
Risk, Compliance & Governance - Identify and maintain a risk register; establish mitigation and contingency plans.
- Ensure compliance with security, privacy, accessibility, and regulatory requirements (e.g., SOC 2, ISO 27001, GDPR, HIPAA-customize as needed).
- Maintain program documentation (charters, RACI, decision logs, architecture & runbooks) in Confluence or equivalent.
Technical Leadership & Cross-Functional Alignment - Partner with architects to validate solution designs against non-functional requirements (scalability, reliability, performance, cost).
- Facilitate trade-off decisions (build vs. buy, roadmap vs. technical debt).
- Align technical dependencies across services, platforms, and shared components.
Stakeholder Management & Communication - Provide transparent status reporting (dashboards, burn-up charts, KPIs) tailored to executives and teams.
- Lead steering committees; escalate blockers early with options and recommendations.
- Drive change enablement with documentation, training, and adoption metrics.
Continuous Improvement - Implement delivery metrics and retrospectives; optimize flow (WIP limits, SDLC guardrails).
- Standardize program processes, templates, and tooling; mentor PMs/engineers on best practices.
Key Deliverables - Program Charter, OKRs, and Business Case
- Integrated Roadmap & Release Plan
- Risk/Issue/Dependency Register
- Architecture & Technical Decision Log
- Status Reports and Executive Dashboards
- Change Management & Release Readiness Checklist
- Post-Implementation Review (PIR) and Lessons Learned
Required Qualifications - Bachelor's in Computer Science, Engineering, Information Systems, or related field (Master's preferred).
- 6 10 years in technical program/project management, product delivery, or engineering leadership.
- Proven success delivering large-scale software or platform initiatives across multiple teams.
- Strong knowledge of SDLC, Agile (Scrum/Kanban/SAFe), DevOps/CI-CD, and cloud-native architectures.
- Excellent communication (written/verbal), facilitation, and stakeholder management skills.
- Advanced proficiency in program tooling: Jira/Advanced Roadmaps, Confluence, Azure DevOps, MS Project, Smartsheet, or equivalent.
Tools & Technologies - Planning: Jira/Advanced Roadmaps, Confluence, Azure DevOps, MS Project, Smartsheet, Miro.
- Engineering & DevOps: Git/GitHub/GitLab, Jenkins/Azure DevOps Pipelines/GitHub Actions, Docker, Kubernetes.
- Cloud: AWS (EC2, EKS, S3, Lambda), Azure (AKS, ADO, App Services), Google Cloud Platform (GKE, Cloud Run).
- Data/AI: Databricks, Spark, Kafka, Airflow, dbt, Snowflake/BigQuery/Redshift, MLflow, Feature Stores.
- Observability: Prometheus, Grafana, New Relic, Dynatrace, Splunk, ELK.
- Security/Compliance: Vault, Defender, Prisma, Okta, SonarQube, Snyk.
- Collaboration: Microsoft 365, Teams, SharePoint, Power BI, Slack.
Success Metrics & KPIs - Delivery Predictability: % milestones met, variance to plan, lead/cycle time.
- Quality & Reliability: Defect escape rate, MTTR, change failure rate, SLO adherence.
- Business Outcomes: OKR attainment, feature adoption, NPS/CSAT, revenue/cost targets.
- Efficiency: Velocity trends, WIP limits adherence, automation coverage, cloud cost per transaction.
- Risk & Compliance: # high-severity risks mitigated, audit readiness, policy adherence.
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