Claims Support Representative

Our Company

About Us:

American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 3,000 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.

A Day in the Life:

Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at https://careers.aii.com.

Brief Summary

Title: Claims Support Representative

You'll Report To: Claims Operations Lead

The Claims Support Representative will function in a team environment and share in responsibility for handling duties in support of the claim organization, including accurate processing of vendor invoices, assistance with securing policy information, handling of claim and general mail, claims dispatch, and claim settlement documents. The Claims Support Representative will also communicate with both external and internal customers as needed to ensure a seamless customer experience during their time of loss.

What You’ll Do

• Ensure delivery of excellent customer service through fast and accurate processing of notices, communication, and coordinating with other departments to resolve claims.
• Build and maintain business relationship with clients by providing prompt and accurate service so as to promote customer satisfaction.
• Function in a team environment and share in responsibility for handling duties in support of the claims organization, include: accurate processing of vendor invoices, assistance securing policy information, handling of claim and general mail, dispatch of claims and claim settlement documents.
• Communicate with customers, agents, and other partners verbally and in writing in a professional manner.
• Maintain appropriate documentation on all claim files.
• Meet company service standards and effectively uses the diary system to remain current.
• Perform other related duties as assigned.

What You’ll Need to be a Top Candidate

Education: High School Diploma or GED required. College Degree preferred.

Experience: One (1) to three (3) years prior experience in an administrative role/function. Insurance industry experience is preferred.

Knowledge: Specific knowledge of homeowner's insurance and / or additional education would be preferred.

Skills:

• Excellent time management and multitasking abilities with a keen attention to detail is required.
• Experience with Microsoft Office, including Outlook and Word. Excel is preferred.
• Ability to balance timeliness and accuracy.
• Ability to listen and communicate clearly while maintaining proper confidentiality.
• Strong decision-making and problem solving skills.

Schedule: 8:30-5:30pm, M-F. #LI-Onsite

Working Conditions: Normal business office environment. Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.

Travel: Minimum, as required.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.

American Integrity Insurance Group is an Equal Opportunity Employer.