Agency Success Trainer

About Us:

American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 2,500 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.

A Day in the Life:

Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at https://careers.aii.com.

Title: Agency Success Trainer 

You’ll Report To: Director of Training

The Agency Success Trainer provides training and ongoing support to American Integrity’s appointed agents across the Southeast, in addition to being an integral part of state expansion efforts. This role focuses on delivering high-quality education on Property & Casualty (P&C) products, systems, and processes to ensure our agency partners have the confidence, tools, and understanding to accurately represent our products and deliver exceptional service to policyholders. The Agency Success Trainer plays a critical role in driving agency engagement, improving underwriting quality, and supporting consistent, profitable growth.

• Deliver training sessions – virtually and in-person – on product offerings, system navigation, quoting and binding procedures, underwriting guidelines, and workflow best practices.
• Develop and facilitate onboarding and continuing education programs for new and existing appointed agents.
• Respond to agent training inquiries and provide guidance on system navigation, functionality, and product knowledge.
• Create and maintain engaging training materials, including presentations, recorded webinars, and eLearning modules.
• Update and distribute training content as new products, endorsements, or system enhancements are introduced.
• Foster strong, collaborative relationships with appointed agents to support their success and continued partnership with American Integrity.
• Conduct regular agency visits and webinars to assess training needs, reinforce proper underwriting practices, and gather feedback for continuous improvement.
• Closely partner with Sales team to identify opportunities for agent development and performance enhancement, and to develop agent references, including job aids, quick guides, FAQs, and other helpful resources.
• Collaborate with Product, Underwriting, and IT teams to ensure training content accurately reflects current products, system functionality, and regulatory changes.
• Partner with Training team members to support additional learning and development programs as necessary, including by not limited to CAT Response and CAT Vendor Onboarding training.
• Perform other related duties as assigned or requested.

Education: Bachelor’s degree preferred, or any equivalent combination of education, training, and experience.

Experience: Two (2) to four (4) years of experience in property and casualty insurance required, preferably in a role working directly with agents or as an agent. Previous training experience a plus.

Licensure: Florida 2-20 or 20-44 licensure preferred.

Skills:   

• Strong presentation and facilitation skills (virtual and in-person).           
• Comfortable with speaking in front of small to large groups of people.
• Ability to organize and manage time efficiently.
• Effective judgement and decision making.
• Must be technically proficient in software applications including Microsoft products (Word, PowerPoint, Excel, Outlook and Publisher), SharePoint, SnagIt etc.
• Self-motivated, passionate, and high energy attitude.

Additional Requirement:

• Applicants will be required to conduct a sample training demonstration as part of the interview process.

Schedule: 8:30-5:30, Monday-Friday. #LI-Onsite

Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.

Travel: 25-50% travel, required.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. 

American Integrity Insurance Group is an Equal Opportunity Employer.