Logistics Specialist II

Who is HealthTrackRx?

HealthTrackRx is the nation's leading PCR-based infectious disease laboratory! By delivering next morning results to healthcare providers nationwide, HealthTrackRx is the premier option for patients and healthcare professionals and in an exciting phase of growth

Job Summary

The Logistics Specialist II will be hybrid at our new location in Louisville, KY. The schedule is Mon. - Fri., 10:00 AM EST - 7:00 PM EST. You will enhance workflow by analyzing and developing logistics plans that affect production, distribution, and inventory; in addition to creating and reviewing procedures for distribution and inventory management to maximize customer satisfaction and minimizing cost. Ensure rational distribution and delivery according to analysis reports and tracking records in conjunction to serving as a backup coverage for other logistics positions.

Essential Responsibilities/Duties

• Review and/or create daily reports used internally by Logistics as well as companywide to assess logistics performance
• Responsible for aligning and allocating company resources to meet the needs of clients
• Accountable for managing the integrity and accuracy of logistics data
• Managing and resolving daily carrier and courier issues as needed
• Conduct analysis to determine optimal shipping solutions to re-route shipment as needed to meet demands and minimize costs
• Attend, participate, and contribute to daily Logistics Operations meetings with service partners in conjunction to investigating any client complaints effectively ensuring relevant CAPA's are completed and verify corrective action plans
• Assist in developing, documenting, and maintaining Standard Operating Procedures (SOPs) for logistics operations ensuring compliance by internal and external business partners
• Monitor and trend provider and vendor performance and provide feedback and solutions for improvement
• Continually review and scrub data ensuring various internal / external databases are accurate and aligned
• Serve as the lead in the location and recovery of missing and damaged packages including CAPA reviews and determining action plans
• Reroute shipments as needed to meet demands and minimize costs
• Participate in and contribute to department projects led by others as well as initiate and lead mini projects related to logistics performance improvement related to service, quality, and cost
• Aid in the training of Logistics Specialist I in the technical performance of duties and proper use of internal systems
  
  

Qualifications

Education

• Prefer: Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, or equivalent experience
  
  

Competencies/Skills

• Strong customer service and organizational skills
• Ability to troubleshoot and resolve customer issues
• Ability to analyze raw data and create meaningful management reports
• Proficient in MS Office, specifically skilled in Excel and Visio
• Ability to utilize shipping and logistics software
• Detail oriented
• Ability to adapt to changing environment
• Strong interpersonal skills
  
  

Experience

• 2-4 years' experience as logistics specialist or analyst or equivalent role
• Preferred experience with UPS and/or FedEx operation processes
• Previous healthcare logistics experience, preferred
• Prior experience with CRM (Customer relationship Management) and TMS (Transportation Management Systems) preferred
  
  

Monday - Friday 10AM - 7PM ET, with limited on-call in the evenings. Hybrid schedule, in office 3-days and remote 2-days per week.