Customer Operations Manager

Who we are:

American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis – an integrated family of hardware, software and professional services backed by relentless customer service. We develop cloud-based software, mobile applications, and industrial IoT products to offer an end-to-end compliance solution to the world’s leading energy companies.

This position is based in our office in Austin, Texas.

Are you ready for the next chapter in your professional career? Are you looking to join a company that is the leader in our core market and are rolling out our next generation of products now? Join our Customer Operations team and take our company to the next level!

What we can offer you:

• The opportunity to work with a great team.
• A rewarding culture, with a focus on positive business practices and protecting the environment.
• Competitive benefits focused on your physical well-being, including Medical, Dental, and Vision insurance and company provided Life and Disability.
• Programs to improve your financial well-being, including a 401(k) plan with an employer match up to 4% with immediate vesting and financial education courses.
• Supportive and collaborative environments and fun events.

What you can do for us: 

• Handle incoming sales calls and direct to appropriate team members, as necessary.
• Post sale order quotes, support all aspects of sales deals and assist Sales Account Managers.
• Proactively work with our ticketing system to ensure each tier is being met with their equivalent service level agreement (SLA).
• Be the primary point of contact for customers regarding receipt of POs, missing information, lead times, order confirmation, order status (including RMAs).
• Review monthly subscriptions for accuracy prior to invoicing and match invoices to quotes upon receipt. 
• Validate and approve licensing requests. 
• Lead meetings to ensure information share and cross training.
• Meet with team members weekly to discuss current or upcoming projects, achievements, or challenges. 
• Meet with Sales members monthly to discuss current or upcoming projects.
• Champion a customer-centric approach across the team and organization, driving initiatives to enhance customer satisfaction.

What you need to succeed: 

• 5 years of experience in a customer facing role; customer service, sales operations
• 3 years of experience as a Team Lead or Supervisory role.
• Proficiency with Microsoft Office products (including Outlook, Word, PowerPoint, Excel)
• Salesforce Experience preferred.
• Familiarity with SaaS subscriptions preferred.
• Microsoft Great Plains experience preferred. 
• Experience with Billing is a plus.
• Experience in the Oil/Gas industry or Cathodic Protection is a plus.

Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background and drug test. American Innovations is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.