Center Manager

The Center Manager is accountable for delivering high-quality, efficient and effective services for our Imaging patients and families in a standard center(s). Creates a positive and collaborative work environment while supervising the daily activities, patient flow, operations, clinical procedures, and performance of center staff. Participates in short-term and long-range planning and business development.

Duties/Responsibilities:

Patient Care

• Greet patients, families, and visitors in a courteous and helpful manner
• Ensures accuracy of patient data entered in the RIS
• Ensures smooth daily operations by resolving performance issues and ensuring appropriate scheduling of center staff
• Ensures patient throughput by completing pre-visit patient care and on-site patient preparation activities as needed
• Acts as point of escalation for concerns and challenges from patients and referring physicians

Staff and Center Management

• Manages center(s) within a single geographic area
• Develops and fosters referring physician relationships
• Maintains positive working relationships with joint venture partnerships, if applicable
• Acts as the owner of the P&L with responsibility for escalating issues and concerns
• Develops, reviews, and implements action plans based on financial reporting to enhance center performance
• Manages contrast coverage and corresponding radiologist schedules
• Attends training to stay up to date on best practices and protocols
• Implements and manages the training and onboarding program for new associates
• Participates in the staff planning and hiring process for new associates
• Leads regular team and department meetings and employee one-on-ones
• Monitors and approves timecards on a daily or weekly basis
• Leads, initiates, and participates in annual performance evaluations, development and performance management of associates
• Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
• Evaluates, implements, and manages workflow and process improvements for the department
• Ensures the department has knowledge of company and department policies and corresponding procedures are in place
• Supports employees ensuring highest level of patient satisfaction
• Completes other tasks and projects as assigned
• Develops methods for measuring and monitoring team and department performance

Education and Experience:

• High School Diploma or equivalent required; bachelor’s degree preferred
• 2-5 years’ experience working in healthcare environment
• 2-3 years of previous people management experience
• Experience with Microsoft Office; including excel