Technical Controls Support Engineer (39301)

General Responsibilities:  Under the supervision of Service Manager the incumbent will perform phone/email support for installation, maintenance, and repairs on Company products at assigned customer sites.  This requires interfacing with both internal team members and external customers as part of a solution-based service process.  The incumbent will also be responsible for maintaining daily communication with customers to ensure resolution and proper follow-up, leading to complete customer satisfaction.

Essential Job Functions:

• Provides troubleshooting procedures for technical equipment failures or issues through phone/email support and occasional on-site customer visits.
• Conducts testing and root cause analysis on machine components that will lead to effective problem solving.
• Provides technical feedback on product improvements.
• Maintains customer service logs and internal service records in accordance with American Fuji Technical Services policies.
• Understands and follows Health and Human Services and Environmental Health and Safety requirements.
• Completes other duties as assigned in an accurate and timely manner.

Required Qualifications: 

• Experience with PLC programming/troubleshooting (Rockwell & Siemens) and networking.
• Background with packaging equipment.
• Possesses a strong electrical and mechanical background with the ability to read and understand blue prints and electrical documentation.
• Excellent communication and troubleshooting skills are a must.
• Ability to multi-task in a fast-paced, deadline-oriented environment.
• Strong attention to detail.
• Strong teamwork and interpersonal skills; ability to interact with all levels within the organization.
• Excellent organizational skills; must be able to manage tasks and projects with minimal guidance.
• Ability to travel 25% with flexibility to travel week days and weekends as necessary.

Preferred Qualifications:

• Fluent in Spanish
•  Bachelor’s degree in Electrical and/or Mechanical Engineering
• 3-5 years’ experience in a manufacturing and/or Field Service Experience

Work Environment: 

• Walking and standing are required
• Light physical work may require exerting up to 20 pounds of force
• Worker is required to have close visual acuity to perform an activity such as viewing computer, extensive reading, and visual inspection of small parts
• The worker is not substantially exposed to adverse environmental conditions

Salary : $57,120 - $72,828